Martin McCafferty
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
36
36
years of professional experience
Work History
Store Manager
True North Shell
04.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Business Owner and Operator
Big Irish Woodworking
05.2019 - Current
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Read and interpreted blueprints to follow specifications of projects.
- Planned and executed work with proper tools and materials to maximize productivity.
- Repaired existing structures such as staircases, decks, or door frames with precision to extend their lifespan without compromising structural integrity or aesthetics.
- Collaborated with other skilled tradespeople to ensure seamless integration of carpentry work within larger construction projects.
Assistant Manager
Aldi Foods
01.2025 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Certified Store Manager
Walgreens Boots Alliance
06.2006 - 07.2020
- Increased store sales by implementing effective marketing strategies and promotional events.
- Ensured compliance with company policies and procedures, as well as local regulations relating to safety and health standards.
- Established a positive work environment where employees felt supported and valued in their contributions to the business''s success.
- Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs effectively.
- Provided ongoing training for staff members to ensure continued professional growth and improved performance.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Enhanced store appearance by overseeing regular maintenance, cleaning schedules, and attractive merchandise displays.
- Managed financial aspects of the store operations including budgeting, forecasting, payroll processing, expense control, and cash handling.
- Implemented new operational processes or systems to improve store efficiency and productivity, adapting quickly to changes in the retail landscape.
- Streamlined inventory management for optimal stock levels, reducing waste and maintaining availability of in-demand products.
- Evaluated employee performance regularly through feedback sessions, setting objectives for improvement when needed.
- Improved customer satisfaction through exceptional service, staff training, and efficient complaint resolution.
- Analyzed sales data to identify trends and opportunities for increased revenue generation.
- Assisted in recruiting top talent by conducting interviews, evaluating applicants'' skills, and providing recommendations for hire.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Manager
Big Lots Stores, Inc.
11.2004 - 05.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Store Manager
Walgreens Boots Alliance
10.1996 - 09.2004
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Papa John's Pizza
09.1994 - 09.1996
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Stocker
Medic Drugstore
10.1989 - 08.1994
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Education
No Degree - Business Management
Ohio Wesleyan University
High School Diploma -
St. Edward High School
05-1993
Skills
- Customer Engagement
- Cash Management
- Collaborative Team Management
- Data-Driven Decision-Making
- Effective Time Management
- Staff training and development
- Team Engagement
- Customer Interaction
- Effective Task Delegation
- Outcome-Oriented Goal Planning
- Task Prioritization
- Effective Team Building
Timeline
Store Manager
True North Shell
04.2025 - Current
Assistant Manager
Aldi Foods
01.2025 - 04.2025
Business Owner and Operator
Big Irish Woodworking
05.2019 - Current
Certified Store Manager
Walgreens Boots Alliance
06.2006 - 07.2020
Assistant Manager
Big Lots Stores, Inc.
11.2004 - 05.2006
Store Manager
Walgreens Boots Alliance
10.1996 - 09.2004
Store Manager
Papa John's Pizza
09.1994 - 09.1996
Stocker
Medic Drugstore
10.1989 - 08.1994
High School Diploma -
St. Edward High School
No Degree - Business Management
Ohio Wesleyan University
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