Gary Hackett
Enfield,CT
Summary
Dynamic cook skilled in multitasking and fostering teamwork in high-pressure kitchens. Proven ability to implement streamlined processes and train staff, ensuring a productive and compliant kitchen environment.
Overview
14
14
years of professional experience
Work History
Cook
New Horizons
Windsor Locks, CT
07.2023 - Current
- Prepared diverse menu items according to standardized recipes and dietary requirements.
- Maintained cleanliness and organization of kitchen workspace to ensure compliance with health regulations.
- Operated kitchen equipment safely and efficiently, minimizing downtime during meal preparation.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
- Trained new staff on cooking techniques, safety protocols, and kitchen operations.
- Trained and supervised cooking staff to expertly meet daily needs.
- Managed opening and closing shift kitchen tasks.
- Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
- Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
Kitchen Manager
Broadbrook Brewing
Suffield, CT
06.2020 - 07.2023
- Supervised kitchen staff to ensure adherence to food safety and sanitation standards.
- Developed and implemented efficient kitchen workflows to optimize productivity and reduce waste.
- Trained and mentored new employees on cooking techniques and equipment operation.
- Collaborated with management to create seasonal menu items, enhancing customer satisfaction.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Monitored inventory levels and ordered supplies to maintain optimal stock for operations.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
- Resolved conflicts within kitchen team promptly, maintaining positive and productive work environment.
Manager on Duty
Friendlys
Enfield, CT
01.2015 - 06.2020
- Supervised daily operations, ensuring efficient workflow and adherence to company standards.
- Trained staff on customer service protocols and operational procedures to enhance guest experiences.
- Managed inventory levels, coordinating with suppliers to maintain product availability and quality.
- Implemented staff scheduling strategies, optimizing labor costs while meeting business demands.
- Resolved customer complaints effectively, fostering a positive dining environment and improving satisfaction ratings.
- Streamlined communication processes between front-of-house and back-of-house teams for improved service delivery.
- Trained employees in essential job functions.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Fountain Worker
Friendlys
Holyoke, MA
08.2012 - 01.2015
- Prepared and served a variety of ice cream sundaes and desserts efficiently.
- Maintained cleanliness and organization of workstations in compliance with health standards.
- Collaborated with team members to streamline service during peak hours, enhancing customer satisfaction.
- Trained new employees on proper equipment use and safety protocols to ensure effective operations.
- Developed rapport with customers through friendly interactions, fostering loyalty to the establishment.
- Managed cash register transactions accurately, maintaining financial integrity within the establishment.
- Stocked inventory regularly, minimizing shortages and optimizing product availability for customers.
- Displayed strong multitasking abilities by handling multiple orders simultaneously, ensuring timely completion of tasks.
Education
High School Diploma -
Chicopee Comprehensive High School
Chicopee, MASkills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Multitasking
- ServSafe certified
- Knife skills
- Portion control
- Menu planning
- Order delivery practices
Timeline
Cook
New Horizons
07.2023 - Current
Kitchen Manager
Broadbrook Brewing
06.2020 - 07.2023
Manager on Duty
Friendlys
01.2015 - 06.2020
Fountain Worker
Friendlys
08.2012 - 01.2015
High School Diploma -
Chicopee Comprehensive High School