Gary Hamby
Lenoir,North Carolina
Summary
Proven Operations and Store Manager at The Flowers Company (NAPA), adept in team leadership and operations management. Excelled in enhancing performance outcomes and customer satisfaction through innovative strategies and effective staff management. Skilled in inventory control and maintaining compliance, significantly improving company culture and profitability.
Overview
41
41
years of professional experience
Work History
Operations Manager
The Flowers Company (NAPA)
Hickory, NC
01.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Store Manager
The Flowers Company (NAPA)
Lenoir, NC
10.1983 - 12.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Education
High School Diploma -
Hibriten High School
Lenoir, NC06.1980
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Management
- Inventory Management
- Policies and procedures implementation
- Maintaining Compliance
- Inventory Control
Timeline
Operations Manager
The Flowers Company (NAPA)
01.2017 - Current
Store Manager
The Flowers Company (NAPA)
10.1983 - 12.2016
High School Diploma -
Hibriten High School