Gary Harbin
Pearland
Summary
Results-driven Operations Manager with a proven track record in enhancing efficiency and reducing costs. Expertise in process improvement, team leadership, and performance evaluation.
Overview
2027
2027
years of professional experience
Work History
Operations Manager
Action Resources
Pasadena
05.2019 - Current
- Implemented process improvements to enhance operational efficiency and reduce costs.
- Oversaw daily operations, optimizing workflow and resource allocation for enhanced productivity.
- Collaborated with cross-functional teams to address operational challenges effectively.
- Trained and mentored team members on best practices and safety protocols.
- Conducted performance evaluations to identify staff training needs and align capabilities with operational goals.
Lead Dispatcher /Load Planner
CBSL Transportation Services
Pasadena
12.2016 - 11.2018
- Coordinated daily dispatch operations to optimize transportation services.
- Monitored vehicle locations using GPS tracking systems.
- Communicated with drivers to ensure timely pickups and deliveries.
- Trained new dispatch staff on procedures and system usage.
- Resolved driver issues and emergencies promptly and effectively.
- Established and maintained positive relations with drivers, fostering a collaborative environment that supported continuous improvement efforts.
- Coordinated with sales, marketing, and customer service departments to enhance communication among drivers, customers, and management.
Terminal Manager
Matheson Tri-Gas Inc.
Stafford
2013 - 2015
- Ensured safety compliance and conducted training for terminal staff to maintain high operational standards.
- Coordinated logistics for inbound and outbound shipments of gas products.
- Supervised maintenance of terminal equipment and vehicles, enhancing reliability and performance.
- Managed daily terminal operations, optimizing staff scheduling and inventory management for seamless workflow.
- Communicated with dispatched personnel and drivers to ensure efficiency.
- Dispatched drivers and tracked on-time deliveries.
- Reviewed drivers' logs, hours of service and other requirements to ensure compliance with all rules and regulations
Terminal Manager
Schneider Logistics
Houston
11.2004 - 07.2010
- Developed schedules for staff to maintain optimal coverage during peak hours.
- Collaborated with other departments to streamline communication and workflows.
- Managed daily operations of the terminal, including staff scheduling and inventory management.
- Communicated with dispatched personnel and drivers to ensure efficiency.
- Reviewed invoices from vendors to ensure accuracy before payment was made.
- Organized training programs for employees regarding safety protocols, customer service techniques.
- Analyzed data related to customer trends and employee productivity in order to identify areas for improvement.
- Monitored budget and operating metrics to incorporate improvement processes to increase performance.
- Supervised, hired, trained, evaluated, and motivated team of professionals and managed day-to-day activities of the department.
- Dispatched drivers and tracked on-time deliveries.
- Facilitated dispatch support to manage emergencies while supporting operational efficiency.
- Reviewed drivers' logs, hours of service and other requirements to ensure compliance with all rules and regulations
- Analyzed data accuracy in fleet management databases and implemented internal controls to reduce errors.
Education
High School Diploma -
Larkin High School
Elgin, ILSkills
- Operations management
- Logistics management
- Performance assessment
- Team leadership
- Goal delegation
- Conflict resolution
- Customer service
Timeline
Operations Manager
Action Resources
05.2019 - Current
Lead Dispatcher /Load Planner
CBSL Transportation Services
12.2016 - 11.2018
Terminal Manager
Schneider Logistics
11.2004 - 07.2010
Terminal Manager
Matheson Tri-Gas Inc.
2013 - 2015
High School Diploma -
Larkin High School