Accomplished Public Safety Officer with a proven track record at the Baltimore Convention Center, adept in de-escalation strategies and emergency response. Expert in crowd management and first aid, significantly enhancing public safety and operational efficiency. Demonstrates exceptional report preparation skills and a commitment to continuous professional development in public safety protocols.
Overview
16
16
years of professional experience
Work History
Public Safety Officer
Baltimore Convention Center
Baltimore, MD
10.2014 - Current
Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
Patrolled assigned areas on foot, horseback or by vehicle.
Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
Performed crowd control duties during large gatherings or events, maintaining order while prioritizing the safety of all attendees.
Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
Notified emergency personnel of incidents requiring medical assistance and aid.
Utilized conflict resolution skills to de-escalate tense situations involving disputes between community members.
Answered emergency calls for help from citizens and business owners.
Prepared reports on public safety activities and initiatives, contributing to decision-making processes for resource allocation and strategic planning.
Security Officer
SAFE Management Of Florida
Baltimore, MD
06.2022 - 07.2023
Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
Patrolled assigned areas on foot, horseback or by vehicle.
Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
Performed crowd control duties during large gatherings or events, maintaining order while prioritizing the safety of all attendees.
Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
Notified emergency personnel of incidents requiring medical assistance and aid.
Utilized conflict resolution skills to de-escalate tense situations involving disputes between community members.
Answered emergency calls for help from citizens and business owners.
Prepared reports on public safety activities and initiatives, contributing to decision-making processes for resource allocation and strategic planning.
Security Officer
Maryland Jockey Club
Baltimore, MD
01.2009 - 05.2023
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Retail Sales Associate
Rugged Warehouse
Baltimore, MD
01.2013 - 09.2014
Greeted customers and helped with product questions, selections, and purchases.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.