Summary
Overview
Work History
Education
Skills
Timeline
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Gary Hensley

Chapmanville,WV

Summary

Highly motivated individual with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

12
12
years of professional experience

Work History

Sales Associate/Social Media Coordinator

Wild & Wonderful Smoke
04.2022 - Current
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Solved customer challenges by offering relevant products and services.
  • Created social media content with consistent content and tone.
  • Designed and implemented social media strategies to align with business goals.
  • Enhanced brand awareness by creating engaging and shareable social media content.

Sales Associate

Capitol City Vapors
09.2020 - 02.2022
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Built relationships with customers to encourage repeat business.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Youth Care Worker

June Harless Children's Shelter
07.2017 - 12.2019
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
  • Lead individualized and group life skills counseling sessions with children.
  • Completed clear and concise documentation of youth behavior and actions.
  • Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
  • Enhanced youth development by implementing structured activities and educational support.

Shift Manager

Auntie Anne's Pretzels
06.2012 - 07.2016
  • Trained and mentored new employees to maximize team performance.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Part-Time Key Holder

Lids Locker Room
10.2011 - 06.2016
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Provided excellent customer service, promoting loyalty membership, increasing sales, and customer satisfaction rates.
  • Collaborated with management to develop strategies for driving sales during peak periods.
  • Served as a reliable and dependable team player, consistently contributing to the achievement of store goals and objectives.

Education

No Degree - Information Technology

Southern West Virginia Community And Technical College
Mount Gay, WV

High School Diploma -

Chapmanville High School
Chapmanville, WV
05.2007

Skills

  • Goal-Driven
  • Conflict Resolution
  • Attention to Detail
  • Adaptable and Flexible
  • Brand Promotion
  • Product Merchandising
  • Sales Strategies
  • Sales Goals Attainment
  • Customer Relationship Management

Timeline

Sales Associate/Social Media Coordinator

Wild & Wonderful Smoke
04.2022 - Current

Sales Associate

Capitol City Vapors
09.2020 - 02.2022

Youth Care Worker

June Harless Children's Shelter
07.2017 - 12.2019

Shift Manager

Auntie Anne's Pretzels
06.2012 - 07.2016

Part-Time Key Holder

Lids Locker Room
10.2011 - 06.2016

No Degree - Information Technology

Southern West Virginia Community And Technical College

High School Diploma -

Chapmanville High School

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Gary Hensley