Gary Hess
Rochester,NY
Overview
12
12
years of professional experience
Work History
Store Manager
Kirkland's
Rochester, NY
11.2013 - 03.2025
- Led all aspects of operations, including the service focus and merchandising. Drove business results through the effective coaching of the store team. Areas of focus included customer service, sales and profit growth, expense control, promotional and merchandising execution, and store management and team development. Engaged with internal and external customers leveraging the in store experience, social platforms and Omni channels.
- Achieved performance targets and monitored achievement of benchmarks and goals.
- Utilized objective business analysis to achieve KPI goals.
- Observed trends and patterns to determine root causes of problems and identify solutions.
- Actively conduced networking and recruiting within the market to ensure the store had appropriate staffing levels to support the business and create bench.
- Built high performing team with low turnover to support driving top line sales.
- Executed visual merchandising guides and partnered to ensure presentations drove sales and metric results and created inspirational and supported the Brand.
Food Service Manager
Nicole's Mediterranean Restaurant
Rochester, NY
11.2012 - 04.2021
- Performed various financial activities, such as cash handling, deposit preparation, and payroll.
- Resolved customer complaints regarding food service.
- Inspected supplies, equipment, and work areas to ensure efficient service and conformance to policies, procedures and OSHA standards.
- Control inventories of food, equipment, small ware, and liquor, and report shortages to designated personnel.
Timeline
Store Manager
Kirkland's
11.2013 - 03.2025
Food Service Manager
Nicole's Mediterranean Restaurant
11.2012 - 04.2021