Gary Higginbotham
Operations Manager
Marietta,Georgia
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Operations Supervisor
Top Dawg Moving
Alpharetta, GA
01.2018 - Current
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Tracked company equipment, tools and technology to manage inventory.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Service Technician
Discount Tire
Marietta, United States
01.2022 - 07.2022
- Evaluated systems according to predetermined checklist and noted issues.
- Streamlined Tire repair processes to minimize day-to-day downtime and increase overall productivity.
- Facilitated maintenance team training procedures to align with company standards.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
- Completed routine tasks such as tire rotation and balancing, oil changes and brake services.
- Trained customer employees and managers on machine use and maintenance.
- Adhered to safety protocols and policies to reduce workplace hazards.
Front Desk Associate
Bowlero Lanes
Kennesaw, GA
04.2018 - 06.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Performed basic daily bookkeeping tasks.
- Maintained cleanliness and organization of front desk area.
Education
High School Diploma -
Lassiter High School
Marietta, GA 08.2014 - 04.2022
Master Barbering - Barbering
Chattahoochee Technical College
Marietta, GA 05.2001 -
Skills
Staff Management
Timeline
Service Technician
Discount Tire
01.2022 - 07.2022
Front Desk Associate
Bowlero Lanes
04.2018 - 06.2020
Operations Supervisor
Top Dawg Moving
01.2018 - Current
High School Diploma -
Lassiter High School
08.2014 - 04.2022
Master Barbering - Barbering
Chattahoochee Technical College
05.2001 -
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