Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Gary Iversen

Clermont,FL

Summary

Insightful and dedicated Vacation Planner with exceptional customer service, time management and problem-solving abilities. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in training to expand influence with the aim of increasing revenue and profit.

Overview

27
27
years of professional experience

Work History

Vacation Planner

Universal Orlando Resort
Orlando, FL
03.2024 - Current
  • Interact with guests that exceeds the Universal Way expectations
  • Assist customers in selecting UOR products and services that best suit their needs and budgets including entry tickets, annual passes, express passes, character dining and other ancillary products.
  • Upsell guests to provide a premium experience including VIP tours, Combo tickets and Volcano Bay Cabanas/premium seating.
  • Sell seasonal products including Halloween Horror Nights, Holidays at UOR, Mardi Gras, and Rock the Universe.
  • Complete all daily objectives through diligent, independent work at each UOR resort location.

Sales and Marketing Executive

Senior Living and Healthcare
National Scope, USA
07.1997 - 09.2022
  • Developed and implemented successful sales strategies to maximize profits.
  • Designed and developed training materials for new employees in the organization.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
  • Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
  • Adapted teaching methods according to the needs of individual learners or groups.

Education

MBA - Business Administration

University of Redlands
Redlands, CA
06-2021

Bachelor of Arts - Communications

Chapman University
Orange, CA
05-1987

Associate of Arts - Marketing

Orange Coast College
Costa Mesa, CA
06-1985

Skills

  • Destination knowledge
  • Large and Small Classroom experience
  • Virtual Training
  • Training Program/Material Design
  • Coaching/Hands-on Mentoring
  • Leadership training
  • Needs Assessment

Accomplishments

  • Received several positives "shop" reports and guest comments in forst year
  • Achieved highest Occupancy growth rate/change YOY at 4%
  • Regional Director of the year, 2011

Timeline

Vacation Planner

Universal Orlando Resort
03.2024 - Current

Sales and Marketing Executive

Senior Living and Healthcare
07.1997 - 09.2022

MBA - Business Administration

University of Redlands

Bachelor of Arts - Communications

Chapman University

Associate of Arts - Marketing

Orange Coast College

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Gary Iversen