Myra Sagastume
Long Beach,CA
Summary
Customer Service Vacation planning professional with commitment to delivering exceptional travel experiences. Expertise in designing customized itineraries, managing travel logistics, and providing top-notch customer service. Known for collaborative teamwork and adaptability, ensuring clients' needs are met with precision and care. Skilled in destination research, itinerary planning, and client relationship management.
Overview
27
27
years of professional experience
Work History
Vacation Planner
Disneyland Resort
Anaheim, CA
09.2017 - Current
- Designed approximately 40 customized vacation itineraries a day that enhanced guest experiences and maximized park attractions.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Conducted thorough research on seasonal events and promotions to provide guests with optimal vacation options.
- Streamlined booking processes by implementing new scheduling tools that improved efficiency and accuracy.
- Developed customized itineraries based on client interests and budget constraints, maximizing enjoyment while minimizing costs.
Baggage Service Agent
Envoy Airlines
Los Angeles, CA
01.2022 - 05.2023
- Managed baggage tracking system to ensure timely delivery and minimize loss incidents.
- Resolved approximately 60 passenger inquiries a day regarding delayed or lost luggage, improving customer satisfaction.
- Built positive relationships with customers by providing exceptional customer service.
- Continuously updated knowledge of airline policies and airport procedures to ensure full compliance in all aspects of baggage handling duties.
- Processed and secured unclaimed luggage.
Customer Service Representative
Walt Disney Travel Company
Anaheim, CA
01.2011 - 06.2014
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely follow-up.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Coordinated travel itineraries for clients, ensuring accuracy and efficiency in bookings.
- Processed reservations using industry-specific software to maintain up-to-date records.
- Handled 60-75 calls a day.
Reservation Sales Agent
United Airlines
El Segundo, CA
06.1999 - 08.2002
- Managed passenger inquiries and resolved issues efficiently to enhance customer satisfaction.
- Provided support during irregular operations, facilitating smooth handling of cancellations and delays.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Handled over 100 calls daily.
Education
Certificate - Administrative Assistant Program
Manual Arts Training School
Los Angeles, CA04.2013
Skills
- Strong organizational skills
- Travel industry knowledge
- Exceptional communication
- Sales and marketing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Baggage Service Agent
Envoy Airlines
01.2022 - 05.2023
Vacation Planner
Disneyland Resort
09.2017 - Current
Customer Service Representative
Walt Disney Travel Company
01.2011 - 06.2014
Reservation Sales Agent
United Airlines
06.1999 - 08.2002
Certificate - Administrative Assistant Program
Manual Arts Training School