Summary
Overview
Work History
Education
Skills
Timeline
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Gary Jackson

Henderson,NV

Summary

Operations manager with extensive experience at Hero’s Sports Bar & Grill and Empire Nightclub, recognized for improving service efficiency and customer satisfaction. Expertise in business planning and sales negotiation, leading to successful training programs that enhanced team performance. Proven ability to drive profitability through strategic inventory management and effective cost-saving initiatives.

Overview

13
13
years of professional experience

Work History

Owner/Operator

Jackson Investment Group, LLC
12.2021 - Current
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Oversaw inventory management, ensuring optimal stock levels, timely replenishment and reducing waste

Manager

Empire Night Club
12.2018 - 07.2021
  • Oversaw daily operations to ensure exceptional guest experiences and efficient service delivery.
  • Developed staff training programs to enhance service quality and operational knowledge.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Coordinated event planning activities, ensuring seamless execution of special events and promotions.
  • Led team meetings to communicate goals, expectations, and performance standards effectively.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

General Manager

Hero’s Sports Bar & Grill
12.2016 - 11.2018
  • Streamlined daily operations to enhance service efficiency and customer satisfaction.
  • Developed and implemented training programs for staff, improving service quality and teamwork.
  • Analyzed sales data to drive menu adjustments, maximizing profitability and guest appeal.
  • Oversaw inventory management, ensuring optimal stock levels and reducing waste significantly.
  • Led team meetings to align goals and strategies, enhancing communication across departments.
  • Implemented marketing strategies that increased foot traffic and improved brand visibility in the community.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Production Worker

Fiat Chrysler Automobiles
01.2013 - 11.2016
  • Operated machinery to assemble products efficiently.
  • Adhered to safety protocols and quality standards during production processes.
  • Assisted in packaging finished goods for distribution and inventory management.
  • Learned and utilized various tools and equipment essential for assembly tasks.
  • Identified and reported defects in materials or finished products promptly.
  • Followed instructions accurately to support production workflow effectively.
  • Collaborated with team members to meet production deadlines consistently.

Education

No Degree - Law And Economics

Central Michigan University
Mount Pleasant, MI

College Prep

Renaissance High School
Detroit, MI
05.2007

Skills

  • Operations management
  • Documentation and reporting
  • Business planning
  • Sales negotiation

Timeline

Owner/Operator

Jackson Investment Group, LLC
12.2021 - Current

Manager

Empire Night Club
12.2018 - 07.2021

General Manager

Hero’s Sports Bar & Grill
12.2016 - 11.2018

Production Worker

Fiat Chrysler Automobiles
01.2013 - 11.2016

No Degree - Law And Economics

Central Michigan University

College Prep

Renaissance High School

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Gary Jackson