Gary Jefferson
Plano,TX
Summary
Driven Housing Specialist Manager and Outreach Coordinator at CitySquare, I leveraged affordable housing knowledge and exceptional team leadership to enhance tenant satisfaction and streamline case management. Expert in Fair Housing Regulations and Microsoft Office, I significantly contributed to outreach success and eviction prevention, embodying commitment and results through innovative solutions. Personable [Job Title] committed to maintaining positive communications and relationships with clients, property managers, and landlords in Dallas County. Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections. Excellent case management, recordkeeping and problem-solving capabilities.
Overview
14
14
years of professional experience
Work History
Housing Specialist Manager
CitySquare
04.2015 - Current
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Outreach Coordinator/Case Manager
CitySquare
03.2010 - 04.2015
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
- Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Conducted presentations to expose and increase [Product or Service] awareness in marketplace.
Education
Bachelor of Arts - Business Administration
Kentucky State University
Frankfort, KY08.1985
Skills
- Affordable Housing Knowledge
- Affordable housing
- Tenant rights
- Fair Housing Regulations
- Housing Quality Standards
- Eviction Prevention
- Microsoft Office
- Employee Training
- Client Intakes
Timeline
Housing Specialist Manager
CitySquare
04.2015 - Current
Outreach Coordinator/Case Manager
CitySquare
03.2010 - 04.2015
Bachelor of Arts - Business Administration
Kentucky State University
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