ROCHELLE Bass
Paris,TX
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
18
18
years of professional experience
Work History
Executive Director
CitySquare Paris
2023.07 - Current
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Secured funding for nonprofit organizations by researching and writing compelling grant proposals.
- Collaborated with program staff to develop strong, outcomes-based grant applications that aligned with organization goals.
- Collaborated with external organizations on joint initiatives, maximizing impact through shared resources and expertise.
- Prioritized sustainability practices within daily operations which contributed positively towards environmental conservation efforts.
Lead Case Manager/Program Director
CASA for KIDS
2016.01 - Current
- Provides expert supervision: Case management of volunteers (referred to as Advocates) for children who are in foster care
- Gather information: Review documents and records, and interview the children, family members, and professionals in their lives
- Document findings: Provide written reports at court hearings
- Appear in court: Advocate for the child's best interests and provide testimony when necessary
- Recommend services: Ensure that the children and their families receive appropriate services and advocate for those not immediately available
- Bring concerns about the child's health, education, mental health, etc., to the appropriate professionals
- Monitor case plans and court orders: Check to see that procedures are being followed and mandated review hearings are held
- Keep the court informed: Update the court on developments with agencies and family members
- Ensure that appropriate motions are filed on behalf of the child so the court knows about any changes in the child's situation.
- Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual client needs.
Texas Works Advisory 1
Texas Health and Human Services, Texas Works Advisory
2015.04 - 2015.12
- Accurately determining eligibility: Processing Temporary Assistance to Needy Families, SNAP (Food Stamps), and Medicaid Programs
- Gather information: Work involved interviewing clients, documenting information gathered, determining benefits, and verifying case data
- Communication: Communicated on a intermediate level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
Medical Front Desk Receptionist
Texas, Specialists
2014.11 - 2015.03
- Completed clerical duties and tasks for clinic administration.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Office Manager
Legacy Hospice
2013.08 - 2014.11
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Optimized organizational system processing Medicare and Medicaid Billing and TMHP checking
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Receptionist
Brentwood Terrace
2012.09 - 2013.08
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Cashier/Waitress
Roxton Grocery & Cafe, Roxton Texas
2010.06 - 2012.09
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Teacher
Great Plays Daycare, Hampton Iowa
2008.09 - 2008.12
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Promoted physical, mental and social development using classroom games and activities.
- Completed daily reports, meal count sheets and attendance logs.
Intern
Children Advocacy Center
2008.06 - 2008.07
- Sorted and organized files, spreadsheets and reports.
- Answered incoming telephone calls, took down messages and provided information.
- Interacted with customers by phone, email or in-person to provide information.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
Intern
Office of the Attorney General
2008.01 - 2008.05
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Answered incoming telephone calls, took down messages and provided information.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Customer Service Rep
TCIM
2007.09 - 2007.11
- Taking credit cards application over the phone and activating credit
- Answered customer telephone calls promptly to avoid on-hold wait times.
Secretary
Paris Junior College
2006.08 - 2007.07
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
Texas A&M University - Commerce
Commerce, TXMaster of Social Work Degree - Social Work
05.2023
BS - Criminal Justice Degree - Criminal Justice
05.2017
Bachelor of Applied Arts And Science - Business
08.2011
Associate of Applied Science - Business
Paris Junior College
Paris, TX05.2008
High School Diploma -
Roxton I.S.D
Roxton, TX05.2007
Skills
- Good organization skills
- Good time management
- Project Management
- Patient Assessments
- Communications skills
- Community Organization
- Person-in-environment approach
- Word and Excel
- Program Management
Timeline
Executive Director
CitySquare Paris
2023.07 - Current
Lead Case Manager/Program Director
CASA for KIDS
2016.01 - Current
Texas Works Advisory 1
Texas Health and Human Services, Texas Works Advisory
2015.04 - 2015.12
Medical Front Desk Receptionist
Texas, Specialists
2014.11 - 2015.03
Office Manager
Legacy Hospice
2013.08 - 2014.11
Receptionist
Brentwood Terrace
2012.09 - 2013.08
Cashier/Waitress
Roxton Grocery & Cafe, Roxton Texas
2010.06 - 2012.09
Teacher
Great Plays Daycare, Hampton Iowa
2008.09 - 2008.12
Intern
Children Advocacy Center
2008.06 - 2008.07
Intern
Office of the Attorney General
2008.01 - 2008.05
Customer Service Rep
TCIM
2007.09 - 2007.11
Secretary
Paris Junior College
2006.08 - 2007.07
Texas A&M University - Commerce
Master of Social Work Degree - Social Work
BS - Criminal Justice Degree - Criminal Justice
Bachelor of Applied Arts And Science - Business
Associate of Applied Science - Business
Paris Junior College
High School Diploma -
Roxton I.S.D
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