Irene Hodsdon

Led and motivated store team through hiring, training, and development initiatives.

• Drove sales performance by exceeding targets and delivering outstanding customer service.
• Executed visual merchandising strategies while maintaining store appearance and inventory management.
• Provided regular feedback, conducted performance reviews, and developed action plans for associates.
• Managed store budget, ensured accurate cash handling, and minimized financial losses.
• Ensured compliance with Bath & Body Works policies and procedures to maintain operational integrity.

Led multi-unit store teams, coaching managers and providing performance feedback.

• Drove sales and profit goals by executing strategies and analyzing business performance.
• Ensured exceptional customer experiences by adhering to brand standards and enhancing satisfaction.
• Maintained operational excellence through visual merchandising and best practice implementation.
• Attracted and developed skilled teams, emphasizing talent growth and succession planning.
• Collaborated with cross-functional teams to optimize outcomes and ensure operational efficiency.
• Delivered effective communication and training to store teams, clarifying expectations and goals.
• Conducted regular store visits to evaluate performance and uphold brand standards.

• Set daily goals and provided constructive feedback to managers and team members.
• Built strong customer relationships by identifying needs and recommending suitable products.
• Opened and closed store, processed deposits, and ensured optimal inventory levels.
• Drove sales performance by enforcing expectations and maintaining associate accountability.
• Ensured positive shopping experiences by proactively addressing customer concerns.
• Trained new associates and coached existing staff on sales techniques and service standards.