Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gary Jenifer

Cheverly,MD

Summary

Organized and dependable candidate successful at managing multiple priorities and high technical problem solving skills. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Technical Service Manager

Xerox Corporation
02.2019 - 02.2024
  • Collaborated with sales teams to provide accurate technical information during the pre-sales process, resulting in increased client confidence and successful contract acquisitions.
  • Managed a team of technicians, ensuring timely resolution of service requests and maintaining high-quality standards in all work performed.
  • Improved customer satisfaction by providing prompt technical support and troubleshooting for complex issues.
  • Mentored junior technicians in advanced troubleshooting techniques, increasing their problem-solving abilities and empowering them to resolve issues more efficiently.
  • Implemented effective performance metrics to monitor technician productivity, identifying areas for improvement and driving continuous development of skills within the team.

Field Service Manager

Capitol Office Solutions - A Xerox Company
10.2004 - 02.2019
  • Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
  • Managed a team of technicians, providing support and guidance for professional development.
  • Increased team productivity with effective scheduling and resource allocation.
  • Monitored service metrics, identifying trends for continuous process improvement initiatives.

Technician/Field Specialist

Capitol Office Solutions
10.1996 - 10.2004


  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.

Technician

United Business Machines
03.1985 - 10.1996
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

Education

No Degree - Electronics Technology

HumRRO TEC
Washington, DC
06.1985

Skills

  • Hardware troubleshooting
  • Training and mentoring
  • Equipment knowledge
  • Service Delivery
  • Customer Support

Certification

  • Various product training on Xerox models up to AltaLink models
  • Canon product training
  • HP Product training
  • Konica Minolta product training

Timeline

Technical Service Manager

Xerox Corporation
02.2019 - 02.2024

Field Service Manager

Capitol Office Solutions - A Xerox Company
10.2004 - 02.2019

Technician/Field Specialist

Capitol Office Solutions
10.1996 - 10.2004

Technician

United Business Machines
03.1985 - 10.1996

No Degree - Electronics Technology

HumRRO TEC

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Gary Jenifer