Gary Jones
Canton,GA
Summary
Accomplished Branch Manager at Ewing Outdoor Supply, adept in operational efficiency and customer relationship management. Excelled in fostering client loyalty, enhancing employee performance, and driving branch profitability. Skilled in P21 and Cheetah, with a keen eye for detail and a talent for multitasking. Proven track record of exceeding customer satisfaction through innovative solutions.
Overview
9
9
years of professional experience
Work History
Branch Manager
Ewing Outdoor Supply
Canton, GA
07.2015 - Current
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Addressed customer demands quickly and proficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Monitored financial performance of the branch on a monthly basis.
- Established and built customer relationships through targeted outreach and initiatives.
- Offered valuable insights and guidance to managerial peers in Ewing.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Developed strategies to increase customer satisfaction and loyalty.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed staff scheduling, hiring and training processes.
- Built a strong rapport with new and existing clients to better serve their needs, and promote branch loyalty.
- Established strong working relationships with external partners such as vendors and suppliers.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Verified cash by balancing cash drawers and maintaining cash count records.
Education
Some College (No Degree) - Business Management
Reinhardt University
Waleska, GASkills
- Customer relationships
- People-oriented
- Customer service
- Proficient in P21 and Cheetah
- Operational Efficiency Management
- Multi-tasking
- Employee development
- Upselling and cross selling
- Attention to detail
- Ability to learn new programs
Accomplishments
- Ewing Blue Ribbon Award, 2022
- Current BMAC representative for the Georgia Region
- Current Assessor for the Georgia Region
References
References available upon request.
Timeline
Branch Manager
Ewing Outdoor Supply
07.2015 - Current
Some College (No Degree) - Business Management
Reinhardt University
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