Gary Lieberman
Sanford
Summary
Dynamic professional with extensive experience in hospitality management, notably at Dexters Restaurant, where I enhanced service excellence through effective staff training and client relationship management. Proven ability to resolve guest complaints and optimize operations, fostering a collaborative environment that drives customer satisfaction and loyalty.
Overview
15
15
years of professional experience
Work History
Maitre D'
Terra Mia
10.2020 - 03.2025
- Supervised dining room operations to ensure exceptional guest experiences and service quality.
- Trained and mentored front-of-house staff on service standards and operational procedures.
- Coordinated reservations and seating arrangements to optimize table turnover and guest satisfaction.
- Developed and implemented strategies to enhance customer engagement and loyalty programs.
Facility Service Manager
City Wide Maintenance
06.2018 - 01.2020
- Managed facility operations to ensure compliance with safety and maintenance standards.
- Developed and implemented maintenance schedules, optimizing resource allocation and reducing downtime.
- Led a team of service staff in executing daily tasks, fostering a collaborative work environment.
- Coordinated vendor contracts and service agreements, enhancing cost-efficiency and service quality.
Restaurant Manager
Dexters Restaurant
02.2010 - 03.2017
- Oversaw daily restaurant operations, ensuring adherence to quality standards and efficient service delivery.
- Developed and implemented staff training programs to enhance service excellence and operational efficiency.
- Managed inventory control processes, reducing waste and optimizing stock levels for cost-effectiveness.
- Coordinated scheduling and staffing to maintain optimal workforce levels during peak business hours.
Education
Bachelor of Arts - Radio And Television
University of Central Florida
Orlando, FL05-1989
Skills
- Client relationship management
- Persuasive communication skills
- Proficient in resolving guest complaints
- Professional phone communication
Timeline
Maitre D'
Terra Mia
10.2020 - 03.2025
Facility Service Manager
City Wide Maintenance
06.2018 - 01.2020
Restaurant Manager
Dexters Restaurant
02.2010 - 03.2017
Bachelor of Arts - Radio And Television
University of Central Florida
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