Summary
Overview
Work History
Education
Skills
Interests
Timeline
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GARY LOVINS

Maineville

Summary

Dynamic customer service professional with extensive experience at Trego-Dugan Aviation and in the Casino industry. Proven track record in enhancing guest satisfaction through active listening and critical thinking. Skilled in data entry and conflict resolution, consistently exceeding performance targets and fostering team excellence. Committed to delivering exceptional service in fast-paced environments.

Overview

47
47
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

TREGO-DUGAN AVAITION
07.2019 - Current

Responsible for all phases of assisting customers with the flying process on several airlines.

Table Games Floor Supervisor

Jack Casino
06.2018 - 05.2019
  • Supervised table games operations, ensuring compliance with gaming regulations and company policies.
  • Trained and mentored new dealers, enhancing team performance and service quality.
  • Resolved customer disputes promptly, maintaining high levels of guest satisfaction and trust.
  • Conducted regular audits of table games, identifying discrepancies and implementing corrective actions.

Table Games Floor Supervisor

Penn National Gaming
09.2015 - 05.2018

same as above

Table Games Floor Supervisor

Penn National Gaming
02.1998 - 12.2014

same as above

Salesperson

Various Cable Television Companies
09.1978 - 01.1998
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.

Education

BBA - Radio And TV Marketing

Ohio University
Athens, OH
06-1978

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Interests

Sports enthusiast, both watching and playing

Timeline

CUSTOMER SERVICE REPRESENTATIVE

TREGO-DUGAN AVAITION
07.2019 - Current

Table Games Floor Supervisor

Jack Casino
06.2018 - 05.2019

Table Games Floor Supervisor

Penn National Gaming
09.2015 - 05.2018

Table Games Floor Supervisor

Penn National Gaming
02.1998 - 12.2014

Salesperson

Various Cable Television Companies
09.1978 - 01.1998

BBA - Radio And TV Marketing

Ohio University