GARY LYNN
Portland,OR
Summary
Hard working and detail oriented Business Office Supervisor capable of communicating effectively with patients, staff, and physicians to ensure that a clinic operates efficiently.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Knowledgeable [Desired Position] with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
32
32
years of professional experience
Work History
Ambulatory Operations Manager
Kaiser Permanente
Portland, OR
04.2022 - Current
- Streamlined operational processes, enhancing workflow efficiency and reducing downtime.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Developed training programs for staff, improving team performance and safety compliance.
- Led cross-functional teams to execute strategic initiatives, driving productivity improvements across departments.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Fostered a culture of continuous improvement through regular performance reviews and feedback sessions.
Business Office Supervisor
Kaiser Permanente
02.2020 - 04.2022
- Direct supervision of registration staff. Ensure customer and clinical satisfaction. Facilitates patient registration and associates benefit and insurance procedures that ensure a smooth, service-oriented experience for patients and ensures all monies due are collected at the point of sale. Creates a culture of compliance, ethics, and integrity. maintains knowledge of and assures compliance with all Kaiser Permanente and front-end revenue cycles. Policies and procedures. Determine effective staffing requirements and prepare work schedules within established service standards approved budget allocation. Establishes, monitors, and implements behavior guidelines and standards for the treatment of customers and coworkers. Investigates and personally responds to customer inquiries and complaints.
Medical Assistant
Kaiser Permanente
10.2009 - 02.2020
- Clinical and administrative support to clinicians and other healthcare team members to offer a variety of health care services to patients. Direct in person or telephonic patient care tasks requiring both simple and complex clinical knowledge and skills. Competent observational, clinical, critical thinking, communication, problem-solving and decision-making skills to meet patient needs and contribute to a positive care experience and work environment.
Medical Assistant Lead
01.2017 - 01.2020
- Personal Health Care Team MA Lead duties which include validating, coaching, training, and guidance in both direct and indirect patient care. Very knowledgeable in the scopes of practice for the RN, LPN and MA roles. Work closely with management and PIC to ensure the best positive experience and safety for our patients. Ensure accountability of team members and supporting the “Culture of Yes” with all departments to enhance the care experience of our members.
Office administrator/Dispatcher
Star Oilco
01.2007 - 09.2008
- Duties included in house sales, purchase ordering, data entry, accounts receivable, invoicing and will call customer service. Coordinated daily delivery routes, loaded trucks.
Shipping and Receiving Clerk
A.C.I. Distribution
11.2004 - 05.2005
- Handled will call orders and local truck deliveries. Transported glass freight using boom trucks and operated crane to load cases of glass and windows onto trucks safely. Worked with all other departments to meet customer demands.
Night Warehouse Supervisor
Marrone's Inc.
08.1994 - 03.2003
- Various duties included data entry for salesmen, taking phone orders, will calls, and cash sales. In charge of printing pick lists and routing truck loads. Supervised 15-20 employees in various departments, from order pulling to loading and unloading 10-15 trucks a night. Responsible for moving trucks and seeing that the reefers worked properly. In charge of double checking the accuracy of each load and invoicing routes as well as making sure everything was in order for the driver's arrival in the morning.
Education
Graduate, AAMA Accredited Medical Assistant Program -
Concorde Career Institute
Portland, OR01.2009
Graduate, AAMA Accredited Medical Assistant Program - undefined
Concorde Career Institute
Portland, OR01.2009
Skills
- CPR Certified
- HIPAA Certificate
- Medical Terminology
- Anatomy & Physiology
- Instrument Sterilization
- Phlebotomy
- Vital Signs
- Taking EKGs
- ICD and CPT Codes
- MediSoft
- Injections
- Urinalysis
- WBC/RBC
- Pharmacology
- Casting
- Minor surgery
- HCT/HGB
- Keyboard (80 wpm)
- Customer service
- Operations management
- Team leadership
- Problem-solving
ATTRIBUTES
Creative problem-solving skills, outstanding customer service, strong leadership skills, detail oriented, ability to multitask in a stressed environment, excellent communication skills, and extremely cautious, believing in safety first. Ability to work long hours and to repetitively lift to 70lbs. Strong work ethic and performance driven.
Timeline
Ambulatory Operations Manager
Kaiser Permanente
04.2022 - Current
Business Office Supervisor
Kaiser Permanente
02.2020 - 04.2022
Medical Assistant Lead
01.2017 - 01.2020
Medical Assistant
Kaiser Permanente
10.2009 - 02.2020
Office administrator/Dispatcher
Star Oilco
01.2007 - 09.2008
Shipping and Receiving Clerk
A.C.I. Distribution
11.2004 - 05.2005
Night Warehouse Supervisor
Marrone's Inc.
08.1994 - 03.2003
Graduate, AAMA Accredited Medical Assistant Program - undefined
Concorde Career Institute
Graduate, AAMA Accredited Medical Assistant Program -
Concorde Career Institute