Gary Maria Herrera
Bronx,NY
Summary
- Well driven
- Focused on developing leadership skills
- Availability for growth within the company
- Coachable
- Always up for a challenge
- Being part of a team
Overview
6
6
years of professional experience
Work History
Field Staff Supervisor
Heart To Heart Home Care
10.2022 - Current
- Manage and support by coordinating with home health aides and health insurances to provide quality care for every patient under their care
- Supervise over 100+ patients and home health aides
- Provide excellent customer service at all times and answered to patients and family member inquiries effectively
- Providing day to day reports.
- Implemented data-driven strategies to identify areas for improvement in staff performance and address them accordingly.
Office Support
Heart To Heart Home Care
06.2202 - 10.2022
- Answering incoming calls
- Greet and assist visiting employees or applicants
- Assist with administrative and clerical task as directed
- Responsible for preparing required documents and notices, contacting employees by telephone, and following up with requested documents.
- Improved communication between front office personnel, back office support staff, compliance managers, during quarterly reviews.
Head Of Customer Relations / Manager
Tenares Gourmet Deli Grocery
09.2021 - 06.2022
- Managing phone calls.
- Placing orders.
- Organizing equipment and operating cash registers, processing payments, and handling cash, with zero discrepancies or errors.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Personal Assistant
York Healthcare
01.2021 - 09.2021
- Run errands as requested
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Handled sensitive information with utmost discretion, maintaining confidentiality and trust in all professional interactions
- Kept detailed track of household and maintenance inventory and schedules.
Bar Back
Azgardz
08.2019 - 08.2021
- Time management
- Communication skills with the customers
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Stock, Sales Manager
DDY Minimarket
07.2019 - 08.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Stock Member
SYEP Burlington
07.2018 - 08.2018
- Enhanced inventory accuracy by conducting regular stock audits and maintaining organized storage spaces.
- Reduced stock loss with diligent monitoring, reporting discrepancies, and collaborating with the security team.
- Contributed to a positive shopping experience by maintaining a clean, well-organized, and visually appealing store environment.
- Boosted customer satisfaction rates through timely fulfillment of online orders, accurate product selection, and adherence to shipping guidelines.
Education
High School Diploma -
New Visions Charter High School For The Humanities II
Bronx, NY06.2020
Skills
- Organizational skills
- Communication skills
- Problem solving
- Fluent In English and Spanish
- Time management
- Collaboration
- Well skilled under pressure
- Accountability
- Microsoft Office (Word, Excel, Outlook)
Timeline
Office Support
Heart To Heart Home Care
06.2202 - 10.2022
Field Staff Supervisor
Heart To Heart Home Care
10.2022 - Current
Head Of Customer Relations / Manager
Tenares Gourmet Deli Grocery
09.2021 - 06.2022
Personal Assistant
York Healthcare
01.2021 - 09.2021
Bar Back
Azgardz
08.2019 - 08.2021
Stock, Sales Manager
DDY Minimarket
07.2019 - 08.2019
Stock Member
SYEP Burlington
07.2018 - 08.2018
High School Diploma -
New Visions Charter High School For The Humanities II