Summary
Overview
Work History
Education
Skills
Timeline
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Gary Maria Herrera

Bronx,NY

Summary

  • Well driven
  • Focused on developing leadership skills
  • Availability for growth within the company
  • Coachable
  • Always up for a challenge
  • Being part of a team

Overview

6
6
years of professional experience

Work History

Field Staff Supervisor

Heart To Heart Home Care
10.2022 - Current
  • Manage and support by coordinating with home health aides and health insurances to provide quality care for every patient under their care
  • Supervise over 100+ patients and home health aides
  • Provide excellent customer service at all times and answered to patients and family member inquiries effectively
  • Providing day to day reports.
  • Implemented data-driven strategies to identify areas for improvement in staff performance and address them accordingly.


Office Support

Heart To Heart Home Care
06.2202 - 10.2022
  • Answering incoming calls
  • Greet and assist visiting employees or applicants
  • Assist with administrative and clerical task as directed
  • Responsible for preparing required documents and notices, contacting employees by telephone, and following up with requested documents.
  • Improved communication between front office personnel, back office support staff, compliance managers, during quarterly reviews.

Head Of Customer Relations / Manager

Tenares Gourmet Deli Grocery
09.2021 - 06.2022
  • Managing phone calls.
  • Placing orders.
  • Organizing equipment and operating cash registers, processing payments, and handling cash, with zero discrepancies or errors.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Personal Assistant

York Healthcare
01.2021 - 09.2021
  • Run errands as requested
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Handled sensitive information with utmost discretion, maintaining confidentiality and trust in all professional interactions
  • Kept detailed track of household and maintenance inventory and schedules.

Bar Back

Azgardz
08.2019 - 08.2021
  • Time management
  • Communication skills with the customers
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.

Stock, Sales Manager

DDY Minimarket
07.2019 - 08.2019


  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Stock Member

SYEP Burlington
07.2018 - 08.2018
  • Enhanced inventory accuracy by conducting regular stock audits and maintaining organized storage spaces.
  • Reduced stock loss with diligent monitoring, reporting discrepancies, and collaborating with the security team.
  • Contributed to a positive shopping experience by maintaining a clean, well-organized, and visually appealing store environment.
  • Boosted customer satisfaction rates through timely fulfillment of online orders, accurate product selection, and adherence to shipping guidelines.

Education

High School Diploma -

New Visions Charter High School For The Humanities II
Bronx, NY
06.2020

Skills

  • Organizational skills
  • Communication skills
  • Problem solving
  • Fluent In English and Spanish
  • Time management
  • Collaboration
  • Well skilled under pressure
  • Accountability
  • Microsoft Office (Word, Excel, Outlook)

Timeline

Office Support

Heart To Heart Home Care
06.2202 - 10.2022

Field Staff Supervisor

Heart To Heart Home Care
10.2022 - Current

Head Of Customer Relations / Manager

Tenares Gourmet Deli Grocery
09.2021 - 06.2022

Personal Assistant

York Healthcare
01.2021 - 09.2021

Bar Back

Azgardz
08.2019 - 08.2021

Stock, Sales Manager

DDY Minimarket
07.2019 - 08.2019

Stock Member

SYEP Burlington
07.2018 - 08.2018

High School Diploma -

New Visions Charter High School For The Humanities II

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Gary Maria Herrera