Gary Pacheco
Brooklyn,NY
Summary
A highly innovative business professional with a strong emphasis on business development, execution, leadership, and sales. Highly skilled in serving bank customers through digital and traditional platforms. Very passionate about collaborating with colleagues, management, and stockholders.
Overview
15
15
years of professional experience
Work History
Branch Ambassador
Capital One Bank
10.2021 - 12.2023
- Cohort leader with passion and a high focus on customer service delivery
- Assisted new hires with the process of opening and closing new small business accounts
- Cross-trained up to 7 new hires on how to service and maintain Atm terminals
- Served as a system matter expert on both MacOS and Windows and all applicable applications
- Reduce bank losses by implementing successful risk management policies
- Conducted internal branch Audits to upkeep a well-managed branch
- Supported with 3 perfect 100% Audits with no finding
Universal Branch Associate
Capital One Bank
10.2016 - 01.2021
- Educated customers on banking products
- Assisted customers with loan applications; Auto,Credit Cards, Mortgage
- Conducted needs analysis conversation to offer new products
- Identified sales opportunities for new small business customers
- Opened and did maintenance on small business accounts up to 5 million
- Serviced 3 Branch Atms Up to 500k
Property Manager Clerk
North East Brooklyn Housing Development Corp
06.2009 - 09.2009
- Project lead on the conversion from paper filing to digital filing for over 200 tenants
- Assisted with Stocking and Inventory control on Building materials and Janitorial supplies.
- Assisted with all incoming telephone calls from current tenants to address maintenance repairs.
- Conducted outreach to prospective tenants via telephone calls, to update the application waitlist.
Education
Associate of Arts - Business Administration And Management
Nassau Community College
Garden City, NY06.2016
High School Diploma -
Brooklyn Generation School
Brooklyn, NY06.2013
Skills
- Relationship Building
- Community Volunteer
- Decision Making
- Team Player
- Team Leader
- Time Management
- Risk Assessment
- Critical Thinking
- Customer Service
Accomplishments
- Appointed team leader of my cohort during
Covid-19/2021
- Capital One Leadership Award / 2020
- Volunteer of the Year For Capital One / 2019
- Earned Certified Kaizen Karate 1st Degree Black Belt / 2016
Timeline
Branch Ambassador
Capital One Bank
10.2021 - 12.2023
Universal Branch Associate
Capital One Bank
10.2016 - 01.2021
Property Manager Clerk
North East Brooklyn Housing Development Corp
06.2009 - 09.2009
Associate of Arts - Business Administration And Management
Nassau Community College
High School Diploma -
Brooklyn Generation School
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