Gurpreet Kaur
Capitalone bank
Elmont,NY
2
Languages
1
Certification
15
Years of experience
Built brand awareness presence and strengthened team collaboration at Capital One Bank through strategic development and problem-solving to enhance customer service and team building, improving client satisfaction.
Work History
Branch Ambassador
6 Years 6 Months- Delivered exceptional customer service to build strong relationships and create positive experiences.
- Assisted in greeting, directing and engaging with client lobby traffic.
- Processed customer transactions, including deposits, withdrawals, and check cashing.
- Prepared official checks, money orders and certified checks.
- Verified currency and coin requirements, limitations and regulations were maintained.
- Answered incoming phone calls and addressed customer inquiries promptly.
- Conducted wire transfers for domestic and international transactions.
- Maintained accurate records of all transactions and customer interactions.
- Ordered cash supply from vaults to maintain adequate funds in teller drawers.
- Maintained cleanliness of teller stations and lobby areas throughout day.
- Supported coworkers during busy periods by assisting with their transactions.
- Reduced fraud risk by verifying check elements, customer identification and other required documentation.
- Counted every piece of currency carefully when accepting or dispensing cash.
Administration Assistant
1 Year- Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel.
- Coordinated appointments and schedules for executive staff members.
- Maintained inventory of office supplies and placed orders.
- Collaborated with team members on projects to meet deadlines efficiently.
- Managed daily office operations and maintained organized workspace.
- Handled sensitive information with discretion while maintaining confidentiality protocols.
- Supported daily operations with administrative expertise, including file management and operational reporting.
- Ordered, dispensed, and organized office supplies for team use.
Administrative Assistant
1 Year 1 Month- Assisted with event planning, including booking venues, arranging catering, and coordinating logistics.
- Handled sensitive information with discretion while maintaining confidentiality protocols.
- Conducted research on various topics as requested by management.
- Trained new administrative staff on company procedures and best practices.
- Managed daily office operations and maintained organized workspace.
Senior Customer Service Agent
2 Years 8 Months- Utilized CRM software to track customer interactions and document resolutions for future reference.
- Managed high volume of calls through effective time management and call control skills.
- Delivered high-quality service to customers by following optimal procedures and implementing creative solutions.
- Verified customer account information during calls to support future call management and billing activities.
- Assisted customers with ticket purchases and reservations.
- Provided information about flight schedules, fares, and available seating.
- Conducted pre-flight checks of passenger lists for security purposes.
Education
Bachelor's in commerce
Skills
Brand awareness
Team building
Decision-making
Multitasking
Teamwork and collaboration
Problem-solving abilities
Customer service
Problem-solving
Certification
Certificate Of AML, KYC and Compliance - Udemy, Fraud Prevention Certificate - Alison
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Branch Ambassador
Capitalone bank
04.2020 - CurrentRead More
Administration Assistant
Permit services Inc.
03.2019 - 03.2020Read More
Administrative Assistant
Car Rentals LLC
01.2018 - 02.2019Read More
Senior Customer Service Agent
AISATS
10.2011 - 06.2014Read More
Delhi university
Bachelor's in commerce
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