Gary Paul
Independent Contractor
Miami,FL
Summary
Experienced with client relationship management, contract negotiations, and market analysis. Utilizes strategic sales techniques to drive revenue growth and expand market share. Track record of adapting to market trends and customer needs to achieve sales targets.
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
21
21
years of professional experience
Work History
Independent Sales Contractor
UsaFundingApplications
Delaware, US
04.2023 - 11.2025
- Negotiated and closed multiple high-value funding agreements by engaging prospects throughout the sales cycle, leveraging persuasive communication and market analysis to maximize client acquisition.
- Leveraged CRM software to manage contacts, track correspondence, and monitor progress towards achieving quarterly goals.
- Built and maintained relationships with clients, ensuring satisfaction and repeat business.
- Developed strategic sales initiatives to enhance client engagement and drive revenue growth.
- Analyzed sales performance metrics regularly, identifying areas for improvement and implementing necessary changes to achieve targets.
Customer Service Representative, Work at Home Agent
Live ops
VIRTUAL
04.2010 - 11.2013
- Provided support to diverse client bases remotely by utilizing secure cloud-based telephony systems and CRM software to address customer needs.
- Facilitated efficient issue resolution through live chat and email platforms, utilizing collaboration tools to engage with dispersed team members in a virtual environment.
- Supported brands such as Nike, TurboTax, and Assurance remotely by executing customer support tasks via ticketing systems, softphone applications, and cloud-based CRM software.
Customer Relationship Manager
GENERAL NUTRITION CENTER
Miami, FL
07.2004 - 02.2013
- Being part of the world's largest Nutritional Supplement Industry was stupefying.
- My aim was to manage a team of 25 customer service staff and handle face to face enquiries from customers.
- I also helped develop and implement a customer service policy for the company and found ways to measure customer satisfaction and improve services.
Customer Service Representative
ESPACE TAX
Miami
02.2010 - 09.2012
- Assisted clients in addressing a range of tax-related challenges by applying active listening skills and leveraging technical troubleshooting within customer support platforms.
- Resolved complex client inquiries by coordinating with internal departments and utilizing comprehensive knowledge of regulatory requirements to ensure timely and accurate assistance.
- Managed high-volume call queues, ensuring timely responses to client concerns and requests.
Education
Associate of Science - Criminology
Mount Scenario College
Ladysmith, WI12.2004
High School Diploma - undefined
Hialeah Miami Lakes Sr High School
Hialeah, FL12.2000
Skills
- Antivirus software, Windows, productivity, English
- Customer support, Customer service, active listening, Tax experience, empathy
- Introduction to Generative AI, Build a Machine Learning Model, Codecademy Skill-path, Microsoft GitHub AI for Beginners Course
- Social media marketing
- Effective negotiation
- Cold calling
- Upselling strategies
- CRM software proficiency
- Customer service
- Interpersonal communication skills
Timeline
Independent Sales Contractor
UsaFundingApplications
04.2023 - 11.2025
Customer Service Representative, Work at Home Agent
Live ops
04.2010 - 11.2013
Customer Service Representative
ESPACE TAX
02.2010 - 09.2012
Customer Relationship Manager
GENERAL NUTRITION CENTER
07.2004 - 02.2013
High School Diploma - undefined
Hialeah Miami Lakes Sr High School
Associate of Science - Criminology
Mount Scenario College