GARY POKORNEY
Deadwood,SD
Summary
Dynamic professional with a strong foundation in customer service and delivery. Demonstrates effective route planning and task prioritization while fostering brand loyalty through strong customer relationships. Proven conflict resolution skills enhance guest experiences in fast-paced environments.
Overview
36
36
years of professional experience
Work History
Dasher/Delivery Driver
Door Dash
Rapid City, SD
01.2025 - Current
- Delivered products to customers on scheduled routes, ensuring timely arrivals.
- Picked up and delivered orders with professionalism and efficiency, meeting customer expectations.
- Operated delivery vehicles safely in various weather conditions and traffic, ensuring customer satisfaction.
- Built strong customer relationships, fostering brand loyalty and repeat business.
Hotel Front Desk Clerk/Concierge Agent
Deadwood Mountain Grand
Deadwood, SD
09.2022 - 11.2024
- Booked reservations and checked guests in and out, working to keep the hotel at maximum capacity.
- Presented statements and transacted payments from departing guests.
- Answered inquiries about hotel services, travel directions, nearby shopping, restaurants, and entertainment venues.
- Resolved guest complaints and disputes to maintain high satisfaction levels.
- Informed housekeeping staff of vacated rooms to ensure timely cleaning.
- Collaborated with event staff to coordinate logistics for concerts and various events.
- Coordinated with casino to book comped rooms for high-rolling guests, enhancing their experience.
Unemployed
Custer, SD
04.2020 - 09.2022
- Underwent multiple surgeries over 18 months to address quadriceps injury, demonstrating resilience and commitment to recovery.
- Secured SSDI payout to provide essential financial support during recovery period.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Carpenter/Builder
Boom Construction
Rapid City, SD
02.2017 - 03.2020
- Interpreted blueprints and project plans to identify material needs, estimate costs, and prioritize tasks for effective project execution.
- Determined material needs, estimated production costs, and prioritized tasks to ensure timely project completion.
- Selected and used power tools, hand tools, and various auxiliary instruments to craft wood structures.
- Applied wood stains to achieve desired aesthetics for woodworking projects. to woodworking projects to achieve desired look.
Assistant Manager
St. Moritz Villas
Mammoth Lakes, CA
02.2014 - 01.2017
- Assisted General Manager with apartment remodels, property maintenance, and enforcement of property rules to enhance tenant satisfaction.
- Supervised hourly and temporary personnel, directed work, and evaluated processes to ensure quality standards.
- Walked the property regularly to determine needs and proactively delegated tasks.
- Monitored cash management and analyzed expenses to maintain budget compliance.
General Contractor
Self-employed
Custer, SD
04.2006 - 01.2014
- Constructed entire homes from foundation to finish, ensuring quality and compliance with building codes. from start to finish.
- Procured necessary materials, organized timely deliveries, and optimized storage placement for efficient access.
- Facilitated project planning through accurate estimation of dimensions and preparation of physical layouts.
- Measured, cut and installed lumber and components according to project demand.
- Negotiated for additional compensation for work completed beyond contract scope, ensuring fair remuneration.
HVAC Installer
Stellar Mechanical Contractors
Villa Rica, GA
01.2002 - 03.2006
- Used cutting-edge software, technology and hand tools and followed blueprints or engineering specifications to diagnose and repair units.
- Analyzed building plans and drawings to identify necessary work aids and establish installation sequence.
- Followed operating instructions, troubleshot breakdowns and performed preventive maintenance to preserve equipment condition.
- Explained equipment operation modes to customers, ensuring understanding of features and confirming satisfaction.
Restaurant Assistant Manager
IHOP LLC
Sioux City, IA
03.1999 - 01.2002
- Managed all aspects of restaurant operations to maintain high service standards.
- Ensured efficient operations and guest satisfaction through proactive staff training and service monitoring.
- Scheduled employees for cash register management and bank deposits to ensure financial accuracy.
- Monitored inventory levels to ensure adequate stock for restaurant operations. and placed orders as needed.
US Marketing and Sales Rep.
Frixion Inc.
Los Angeles, CA
05.1996 - 02.1999
- I landed a large retail seller, Sav-On Pharmacy, which is a large chain on the West Coast.
- Coordinated and set up product exhibitions at trade conventions to increase brand visibility.
- Identified leads and scheduled presentations to achieve pre-need quotas.
- Provided customers with clear understanding of charges, billing and price changes.
- Processed and managed product orders from factory to retail and wholesale distribution channels. of products from the factory to distribution both retail and wholesale.
Electronics Department Assistant Manager
Target
Canoga Park, CA
03.1993 - 05.1996
- Collaborated with department manager to track merchandise and ensure shelves remained fully stocked.
- Assisted customers with inquiries in a polite and professional manner.
- Operated cash register while maintaining cleanliness and organization of aisles.
Warehouse Part Puller
Assembly Tech, Shipping and, Williams Instrument Company
Valencia, CA
08.1990 - 03.1993
- Pulled parts and assembled chemical pneumatic metering pumps for oilfield operations, supporting efficient deployment.
- Managed shipping and receiving operations, coordinating timely delivery of machined parts via box truck.
- Maintained clean, organized work area to enhance productivity and ensure safety.
Education
No Degree - Computer Literacy
Devry University
Chatsworth, CAHigh School Diploma -
Sanderson High School
Sanderson, TXSkills
- Route planning
- Customer engagement
- Reliability and punctuality
- Multitasking ability
- Task prioritization
- Problem solving
- Conflict resolution
- Adaptability to change
- Valid Driver's license
- Retail Sales
- Restaurant Management
- Contract negotiation
Middle Initial
A
Timeline
Dasher/Delivery Driver
Door Dash
01.2025 - Current
Hotel Front Desk Clerk/Concierge Agent
Deadwood Mountain Grand
09.2022 - 11.2024
Unemployed
04.2020 - 09.2022
Carpenter/Builder
Boom Construction
02.2017 - 03.2020
Assistant Manager
St. Moritz Villas
02.2014 - 01.2017
General Contractor
Self-employed
04.2006 - 01.2014
HVAC Installer
Stellar Mechanical Contractors
01.2002 - 03.2006
Restaurant Assistant Manager
IHOP LLC
03.1999 - 01.2002
US Marketing and Sales Rep.
Frixion Inc.
05.1996 - 02.1999
Electronics Department Assistant Manager
Target
03.1993 - 05.1996
Warehouse Part Puller
Assembly Tech, Shipping and, Williams Instrument Company
08.1990 - 03.1993
No Degree - Computer Literacy
Devry University
High School Diploma -
Sanderson High School