GARY POKORNEY
Deadwood,SD
Summary
Dynamic professional with a strong background in customer service and delivery, currently excelling as a Dasher for Door Dash. Expert in route planning and task prioritization, fostering brand loyalty through exceptional service. Proven ability to resolve conflicts and enhance guest experiences from my tenure as a Front Desk Clerk at Deadwood Mountain Grand.
Overview
36
36
years of professional experience
Work History
Dasher/Delivery Driver
Door Dash
01.2025 - Current
- Safely operated delivery vehicles in various weather conditions and traffic.
- Cultivated strong relationships with customers, enhancing brand loyalty.
- Delivered products to customers on scheduled routes, ensuring timely arrivals.
- Picked up orders and delivered them with professionalism and efficiency.
Hotel Front Desk Clerk/Concierge Agent
Deadwood Mountain Grand
09.2022 - 11.2024
- Advised housekeeping staff of vacated rooms ready for cleaning.
- Presented statements and transacted payments from departing guests.
- Answered inquiries about hotel services, travel directions, nearby shopping, restaurants, and entertainment venues.
- Managed complaints, handled disputes, and resolved conflicts.
- Booked reservations and checked guests in and out, working to keep the hotel at maximum capacity.
- Worked with event staff for concerts and other events.
- Assisted the casino in booking comped rooms for high-rolling casino guests.
Serious Leg Injury
Unemployed
04.2020 - 09.2022
- In April of 2020, I tore my quadriceps and underwent a series of surgeries over roughly 18 months. I received a one-time SSDI payout and was forced to seek a new career path.
Carpenter/Builder
Boom Construction
02.2017 - 03.2020
- Determined material needs, estimated production costs, and prioritized tasks to reduce project delays.
- Selected and used power tools, hand tools, and various auxiliary instruments to craft wood structures.
- Read blueprints and project plans to determine material needs, estimate costs, and prioritize tasks.
- Applied stains to woodworking projects to achieve desired look.
Assistant Manager
St. Moritz Villas
02.2014 - 01.2017
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Walked the property regularly to determine needs and proactively delegate tasks.
- Monitored cash management and reviewed expenses for optimum budget tracking.
- Assisted the General Manager in apartment remodels, property maintenance, and enforcing property rules and regulations.
General Contractor
Self-employed
04.2006 - 01.2014
- Assisted project planning by estimating dimensions and preparing physical layouts.
- Procured materials required, organized deliveries and staged storage placement for ease of access.
- Measured, cut and installed lumber and components according to project demand.
- Negotiated additional compensation for work performed beyond the scope of contract.
- Built complete homes from start to finish.
HVAC Installer
Stellar Mechanical Contractors
01.2002 - 03.2006
- Studied building plans and drawings to determine work aids required and sequence of installations.
- Followed operating instructions, troubleshot breakdowns and performed preventive maintenance to preserve equipment condition.
- Used cutting-edge software, technology and hand tools and followed blueprints or engineering specifications to diagnose and repair units.
- Reviewed equipment operation modes with customer to teach and explain features and confirm satisfaction and understanding.
IHOP Restaurant Assistant Manager
IHOP LLC
03.1999 - 01.2002
- I managed all aspects of restaurant operations
- I scheduled employees to monitor the cash register, handling bank deposits.
- I kept inventory and placed orders as needed.
- Ensured efficient restaurant operations and ensured guest satisfaction.
US Marketing and Sales Rep.
Frixion Inc.
05.1996 - 02.1999
- Provided customers with clear understanding of charges, billing and price changes.
- Identified own leads and scheduled presentations to meet assigned pre-need quotas.
- Handled orders of products from the factory to distribution both retail and wholesale.
- I landed a large retail seller, Sav-On Pharmacy, which is a large chain on the West Coast.
- I set up and coordinated an exhibition of our products at trade conventions.
Electronics Department Assistant Manager
Target
03.1993 - 05.1996
- Assisted customers with inquiries in a polite and professional manner.
- I worked with the department manager at keeping track of merchandise and keeping the shelves stocked.
- I operated the cash register and made sure the aisles were neat and tidy.
Warehouse Part Puller, Assembly Tech, Shipping
Williams Instrument Company
08.1990 - 03.1993
- Maintained a clean and organized work area to promote productivity and safety.
- I pulled parts and assembled chemical pneumatic metering pumps for use in oilfields.
- I was the shipping and receiving clerk as well as dropping off and picking up machined parts in a box truck.
Education
No Degree - Computer Literacy
Devry University
Chatsworth, CAHigh School Diploma - undefined
Sanderson High School
Sanderson, TX05-1990
Skills
- Efficient route planning
- Product promotion
- Building & Carpentry
- Customer-focused sales
- Task prioritization
- Contract negotiation
- Hospitality/Hotel Clerk
- Restaurant Management
- Product Assembly
- Reliability and punctuality
- Patience and tolerance
Timeline
Dasher/Delivery Driver
Door Dash
01.2025 - Current
Hotel Front Desk Clerk/Concierge Agent
Deadwood Mountain Grand
09.2022 - 11.2024
Serious Leg Injury
Unemployed
04.2020 - 09.2022
Carpenter/Builder
Boom Construction
02.2017 - 03.2020
Assistant Manager
St. Moritz Villas
02.2014 - 01.2017
General Contractor
Self-employed
04.2006 - 01.2014
HVAC Installer
Stellar Mechanical Contractors
01.2002 - 03.2006
IHOP Restaurant Assistant Manager
IHOP LLC
03.1999 - 01.2002
US Marketing and Sales Rep.
Frixion Inc.
05.1996 - 02.1999
Electronics Department Assistant Manager
Target
03.1993 - 05.1996
Warehouse Part Puller, Assembly Tech, Shipping
Williams Instrument Company
08.1990 - 03.1993
High School Diploma - undefined
Sanderson High School
No Degree - Computer Literacy
Devry University