Gary Pulawski
Grand Rapids,MI
Summary
Hands-on Technical Project Manager with 30 years of experience. Demonstrated experience with infrastructure & application development as a highly- motivated, goal-oriented team leader, manager and technician. Detail-oriented Technical Support Manager with extensive experience in customer service. Troubleshoots highly technical, complex issues with ease and patience. Seasoned Service Manager bringing 30 + years of Technical experience. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Strong attention to detail combined with methodical and conscientious nature. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Energetic leader promotes 30 + years of industry experience with superior record of accomplishment. Talented Technical Support Representative with gift for understanding needs of both internal and external customers. Proven skill in resolving problems quickly on first call. Over 30 + years delivering multi-faceted trade skills in industrial environments.
Overview
30
30
years of professional experience
Work History
PARTS MANAGER, TECHNICAL SUPPORT, SERVICE MANAGER, TECHNICIAN
EDGE-SWEETS CO, ESCO
GRAND RAPIDS, MI
12.2015 - Current
- Install, maintain and troubleshoot manual and CNC controlled foam cutting equipment
- Supervise installation of new machines
- Complete final acceptance testing of new machines
- Train customers and service technicians on operation and maintenance of machines
- Troubleshoot and repair customer machine problems via phone, on site and provide phone remote support via Team Viewer
- Understands, utilizes, and maintains technical and precision measurement testing equipment
- Ability to read blueprints, technical manuals, and schematics
- Ability to work with pneumatics, hydraulics, and electrical machinery
- Ability to complete technical reports and advise of engineering changes
- Have strong communication and organizational skills
- Respond to common inquiries or complaints from customers
- Use various measuring devices, rigging, and tools
- Possess expert level of electrical knowledge
- Familiarity with Siemens and A/B PLC, their programming tools, and PLC Logic programs.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 50%
- Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales 30%
- Fielded average of 15 inbound phone calls to deliver support and remotely resolve service issues
SERVICE MANAGER / TECHNICIAN
HYDRO-CHEM
GRAND RAPIDS, MI
09.2014 - 07.2015
- Specialized in industrial cleaning solutions, installations, start-ups, training & customer support
- Provided management of full project lifecycle from application and support to installation
- Define project scope & deliverables
- Provided site evaluation, planning & managed all trades throughout install & start-up
- Developed and conducted custom training & provided operational checks for ongoing client needs.
INSTALL START UP / COMMISSIONING TECHNICIAN
INTERCLEAN EQUIPMENT
YPSILANTI, MI
11.2012 - 09.2014
- Specialized in industrial solutions much the same as above but without managerial responsibilities; participated in creating site-specific wash systems that service military, mining, trains, planes, trucks & buses
- Supported business goals through defined project scope / deliverables such as:
- Provided software intelligence, design & technical solutions
- Evaluated site, site planning, & supervised trades from install to start-up for development
- Prepared installation & modification of project elements & logistics
- Trained in operational checks to meet ongoing client needs
- Maintain in-depth, eco-friendly understanding of waste removal technologies.
TECHNICIAN & SALES
A & G SERVICES
PINCKNEY, MI
06.2007 - 11.2012
- Managed all operations & coordinated equipment sales; also analyzed & defined technical needs regarding project parameters for car wash equipment, sales & service
- Identified quality solutions based on budget restraints while maintaining customer vision
- Installed PDQ Automatics, McNeil Tunnels, coin-operated/credit card wash bays & other consumer-operated equipment; also maximized investors ROI, matched calculations for water softener size & reverse osmosis efficiency while maintaining proper Ph & safe, green-standard practices
- Supported customers & established equipment requirements through test & launch applications.
SERVICE MANAGER RV
CUMMINS BRIDGEWAY, LLC, CUMMINS DIESEL SERVICE
CLINTON, MI
06.2005 - 06.2007
- Successfully scheduled shop jobs, sourced parts/warranty info Developed/administered training for service technicians; provided technical help, Parts & warranty filing for manufacturers/vendors
- Promptly contacted all customers to inform, update & make suggestions Interviewed potential employees & coordinated all training /evaluations.
OPERATIONS MANAGER
JONS AUTO WASH
COLUMBUS, MI
05.2000 - 06.2005
- Accurately ordered all parts/supplies for daily operation & scheduled employee worksite coverage
- Thoroughly repaired Automatics (PDQ Lasers) 9, Self-Serve Bays, 2 MacNeil Tunnel Wash Systems & related controls, production & floor heat boilers & installed floor heat tubing for 3 locations.
SERVICE / START UP / INSTALLATION TECHNICIAN
GIN SAN
GRAND RAPIDS, MI
09.1998 - 05.2000
- Thoroughly repaired Automatics (PDQ Lasers), Self-Serve Bays, MacNeil Tunnel Wash Systems & related controls, production & floor heat boilers & installed floor heat tubing
- Install and terminate all control wiring
- Diagnose and repair PLC I/O controls.
Education
Associate of Applied Science - HVACR
Northwestern Technological Institute
Southfield, MISkills
Documentation and reporting
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PARTS MANAGER, TECHNICAL SUPPORT, SERVICE MANAGER, TECHNICIAN
EDGE-SWEETS CO, ESCO
12.2015 - Current
SERVICE MANAGER / TECHNICIAN
HYDRO-CHEM
09.2014 - 07.2015
INSTALL START UP / COMMISSIONING TECHNICIAN
INTERCLEAN EQUIPMENT
11.2012 - 09.2014
TECHNICIAN & SALES
A & G SERVICES
06.2007 - 11.2012
SERVICE MANAGER RV
CUMMINS BRIDGEWAY, LLC, CUMMINS DIESEL SERVICE
06.2005 - 06.2007
OPERATIONS MANAGER
JONS AUTO WASH
05.2000 - 06.2005
SERVICE / START UP / INSTALLATION TECHNICIAN
GIN SAN
09.1998 - 05.2000
Associate of Applied Science - HVACR
Northwestern Technological Institute
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