Gary Reppy
Lakeland,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
Work History
Program Manager
GC Services Call Center
Lakeland, FL
08.1997 - Current
- Coached team members on productivity strategies to accomplish challenging goals.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Interacted with clients to identify business needs and requirements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
Education
Bachelor of Arts - Communication And Rhetoric
Truman State University
Kirksville, MO07.1997
Skills
- Critical Thinking
- Program Leadership
- Time Management
- Team Leadership
- Set Organizational Policies
Timeline
Program Manager
GC Services Call Center
08.1997 - Current
Bachelor of Arts - Communication And Rhetoric
Truman State University