Gary Rich
Baltimore,MD
Summary
Dynamic professional with extensive experience in hospitality, notably as Bar Supervisor at Eutaw Market Place. Proven track record in staff management and training, enhancing team performance and guest satisfaction. Skilled in inventory control and issue resolution, consistently optimizing operations and reducing waste. Committed to delivering exceptional service and fostering positive guest interactions.
Professional hospitality leader prepared for role with focus on elevating guest experiences and driving operational excellence. Proven track record in managing and training staff, ensuring compliance with safety and quality standards. Strong emphasis on teamwork and adaptability, ensuring seamless service in dynamic environment. Skilled in inventory management, customer relations, and conflict resolution, consistently delivering results and exceeding expectations.
Overview
19
19
years of professional experience
Work History
Bar Supervisor
Eutaw Market Place
06.2018 - 12.2024
- Supervised bar operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored junior staff, enhancing team performance and efficiency.
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Resolved customer complaints effectively, maintaining positive relationships and repeat business.
- Managed inventory control, optimizing stock levels to reduce waste and improve profitability.
Security Supervisor
Best Western Hotel
04.2007 - 08.2016
- Supervised security operations, ensuring guest safety and property protection.
- Developed and implemented security protocols to mitigate risks and enhance safety measures.
- Trained and mentored security staff in emergency response procedures and conflict resolution techniques.
- Conducted regular inspections of premises to identify vulnerabilities and enforce compliance with regulations.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Banquet Supervisor
Best Western Hotel
04.2006 - 08.2016
- Supervised banquet staff to ensure exceptional service and adherence to event timelines.
- Coordinated setup and teardown of banquet facilities, optimizing workflow for efficiency.
- Trained new team members on service standards and best practices for guest interactions.
- Managed inventory and ordering of supplies, maintaining cost-effective operations.
- Developed customized event layouts in collaboration with clients to enhance guest experience.
- Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.
- Managed food and beverage inventory for banquet department, reducing waste and maintaining cost control.
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
- Supervised and mentored kitchen and serving staff.
Education
High School Diploma -
Mergenthaler Vocational-Technical High School
Baltimore06-2002
Skills
- Sales enhancement techniques
- Schedule oversight
- Staff management
- Employee development
- Supply management
- Ordering supplies
- Training and mentoring
- Issue resolution
- Guest interaction
- Staff training
- Rule enforcement
Timeline
Bar Supervisor
Eutaw Market Place
06.2018 - 12.2024
Security Supervisor
Best Western Hotel
04.2007 - 08.2016
Banquet Supervisor
Best Western Hotel
04.2006 - 08.2016
High School Diploma -
Mergenthaler Vocational-Technical High School