Gary Short
Kingsport,TN
Summary
Results-driven associate with a solid background in customer service and team management. Capable of leading and motivating teams to enhance customer experiences through effective problem-solving and conflict resolution. Strong communication and interpersonal skills foster positive relationships, driving productivity and success.
Overview
7
7
years of professional experience
Work History
Branch Manager
Advance Financial
Kingsport, TN
10.2023 - Current
- Administered branch sales, service and operational activities in line with company vision and goals.
- Oversaw budgeting, expense control and account management to support financial functions.
- Spearheaded initiatives that enhanced operational stability and ensured compliance with industry regulations.
- Identified opportunities to deepen client relationships, leading to increased acquisition and improved service levels.
- Coached team by evaluating performance and providing constructive feedback, enhancing overall team capabilities.
- Facilitated collaboration with departments on joint projects to enhance productivity.
Customer Service Rep
Advance Financial
Kingsport, TN
01.2022 - 10.2023
- Collaborated with team members to enhance customer experience and resolve inquiries efficiently.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively.
- Executed administrative tasks, including filing and organizing customer interaction documents, to streamline operations.
- Updated and shared knowledge of current promotions and discounts to assist customers effectively.
Driver/Base Contractor
FedEx Ground
Kingsport, TN
05.2020 - 12.2021
- Made scheduled deliveries and timed pickups per customer specifications.
- Communicated with upper management and team members to resolve customer complaints and inquiries efficiently.
- Utilized strong communication skills to address driver inquiries and facilitate complex problem-solving.
- Remained in contact with upper management, and team members to quickly solve customer complaints or inquiries.
- Established rapport with customers to improve satisfaction and loyalty. with business and rural customers on routes.
Maintenance Technician
Rogersville Housing Authority
Rogersville, TN
08.2019 - 05.2020
- Generated preventative maintenance schedules and work orders to meet production requirements and verify a safe environment within the facility.
- Applied fresh paint to vacant apartments to enhance aesthetics and attract potential tenants., maintained HVAC system, and installed washers and dryers for new occupancy.
- Streamlined stock room layout to improve inventory management., updated inventory, and ensured adequate supplies and equipment for task completion.
- Conducted thorough inspections of facilities to identify maintenance needs and ensure safety compliance. and collaborated with team members to identify problems and create solutions.
Education
High School Diploma -
Temple High School
Church Hill, TNSkills
- Branch Operations and Administration
- Financial Analysis and Budgeting
- Regulatory Compliance
- Customer Relationship Management
- Conflict Resolution
- Negotiation Techniques
- Time Management
- Loan Application Management
- Team Development
- Communication
Community Service
Within the past few years, I have accumulated over 200 hours of volunteer time. I have developed a strong commitment and passion for giving back to the community. Within my current employer, I have taken the role of leveraging my experience and enthusiasm to organize and coordinate volunteer events. Through my dedication and leadership, I aim to inspire others to join in the spirit of service, making a positive impact in the world around us.
Timeline
Branch Manager
Advance Financial
10.2023 - Current
Customer Service Rep
Advance Financial
01.2022 - 10.2023
Driver/Base Contractor
FedEx Ground
05.2020 - 12.2021
Maintenance Technician
Rogersville Housing Authority
08.2019 - 05.2020
High School Diploma -
Temple High School