Gary Smith
Brooklyn,NY
Summary
Exceptional Operations Supervisor focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Customer service is the core foundation of having a sustainable organization along with continued education and skill building which promotes professional and personal growth to staff. These shapes the path to personal and professional career growth within the organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Memorial Slone Kettering Cancer Center
08.2022 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Completed bi-weekly payroll for 30 employees.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Create daily schedules for my team, ensuring staff quartile reviews are completed and with yearly performance reviews
- Meet with stakeholders biweekly to ensure projects, service request and patient care areas are service ready
- Create training schedules, review with staff hospital and departmental policies, conduct training, QA staff rooms to ensure quality and standards are met for patients' safety.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
Assistant Supervisor
Memorial Sloan Kettering Hospital Center
11.2015 - 04.2022
- Worked with management team to implement proper division of responsibilities.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Evaluated employee performance and coached and trained to improve weak areas.
- Set overall vision and provided team leadership.
- Maintained accurate inventory, working with purchasing department and logistics for resupply
- Maintained compliance with company policies, objectives, and communication goals.
Education
DIPLOMA -
JAMES MADISON HIGH SCHOOL
06.2002
Skills
- Team Development
- Maintenance Oversight
- Staff Evaluation
- Recruitment and hiring
- Staff Development
Certification
JANUARY 2020, Certified Healthcare Environmental Services Technician, AHE: ASSOCIATION FOR THE HEALTHCARE ENVIRONMENT, 4699
Timeline
Supervisor of Operations
Memorial Slone Kettering Cancer Center
08.2022 - Current
Assistant Supervisor
Memorial Sloan Kettering Hospital Center
11.2015 - 04.2022
DIPLOMA -
JAMES MADISON HIGH SCHOOL
JANUARY 2020, Certified Healthcare Environmental Services Technician, AHE: ASSOCIATION FOR THE HEALTHCARE ENVIRONMENT, 4699
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