Performance Improvement Manager
Gary Tackling
Westinghouse
Dade City,United States
2018
years of professional experience
Dynamic Performance Improvement Manager with extensive experience at Westinghouse, leveraging Lean Six Sigma methodologies to drive operational excellence. Proven track record in enhancing workflow efficiency and fostering team collaboration, resulting in significant process improvements. Adept at data analysis and stakeholder engagement, committed to achieving organizational goals through innovative solutions.
Work History
Performance Improvement Consultant
Performance Improvement Specialist
- Analyzed performance trends to identify workflow gaps and improvement opportunities.
- Documented process findings and recommended corrective actions for operational consistency.
- Collaborated with cross-functional teams to refine procedures and reduce inefficiencies.
- Monitored key performance indicators to support accurate reporting and decision-making.
Performance Improvement Specislist
- Analyzed performance data to identify process gaps and improvement opportunities.
- Supported continuous improvement initiatives through accurate tracking and documentation.
- Coordinated corrective action follow-up to ensure timely resolution of issues.
- Prepared reports and summaries for leadership review and decision-making.
Planner & Procedure Writer
- Developed work packages for maintenance activities, ensuring accurate scope, sequencing, and required materials.
- Coordinated with craft, engineering, and operations teams to align schedules and prioritize critical work.
- Reviewed job plans and documentation for completeness, compliance, and readiness before execution.
- Updated planning records in enterprise systems to maintain schedule accuracy and work status visibility.
- Analyzed work requests to identify labor, parts, tools, and permitting requirements.
- Supported outage planning by organizing task lists, dependencies, and resource assignments.
Performance Improvement Ibstructor
- Delivered instructor-led training sessions aligned with technical procedures and compliance requirements.
- Developed lesson materials, presentations, and job aids for classroom and field instruction.
- Assessed trainee understanding through quizzes, observations, and practical demonstrations.
- Adapted instruction to support varying learning styles and experience levels.
- Coordinated training schedules, attendance records, and completion documentation.
- Reinforced safety practices and regulatory expectations throughout all instructional activities.
- Monitored trainee progress and provided coaching to strengthen performance and retention.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Tested and evaluated students on materials presented in workshops and classes.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
Performance Improvement Manager
2 Years 2 Months- Directed corrective action reviews to resolve performance gaps and prevent recurring process issues.
- Analyzed operational data to identify trends, inefficiencies, and improvement opportunities.
- Coordinated cross-functional teams to implement process changes and sustain workflow consistency.
- Developed performance tracking tools to monitor progress against improvement initiatives.
- Standardized procedures to strengthen compliance with operational and regulatory requirements.
- Supported continuous improvement projects using Lean principles and process mapping methods.
- Trained staff on revised workflows to improve adoption and reduce execution errors.
- Improved company performance by identifying and addressing process inefficiencies.
- Collaborated with cross-functional teams to establish best practices for continuous improvement initiatives.
- Championed a culture of continuous learning by facilitating workshops, seminars, and other educational opportunities for staff development purposes.
- Designed customized performance metrics tailored to individual departmental goals, promoting accountability and ownership at all levels of the organization.
- Conducted thorough root cause analyses for recurring issues, devising corrective actions to mitigate future occurrences effectively.
- Implemented data-driven decision-making processes, resulting in more informed business choices.
- Promoted knowledge sharing across departments through the establishment of effective communication channels and platforms.
Corrective Action Manager
17 Years- directed operational workflows supporting transmission and generation reliability initiatives.
- Coordinated cross-functional teams to resolve work management issues and sustain schedule alignment.
- Oversaw compliance activities aligned with safety, environmental, and regulatory requirements.
- Developed process improvements to strengthen efficiency, accuracy, and service consistency.
- Led staff development efforts through coaching, feedback, and performance expectations.
- Evaluated operational data to identify risks and support informed management decisions.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
Green Belt Six Signa - Green Belt Six & Lean Six Sigma
Bachelor of Science - Operations Management. Mechanical Engineering
- Industrial Management, Mechanical Engineering
Skills
Organizational development
Business process reengineering
Lean six sigma
Innovation management
Problem-solving
Time management
Attention to detail
Multitasking and organization
Clear communication
Team collaboration
Strategic thinking
Verbal and written communication
Decision-making
Stakeholder engagement
Client relationship management
Analytical thinking
Business process improvement
Operations management
Risk assessment
Quality assurance
Project management
Microsoft Office Suite
Data analysis
Workflow optimization
Internal auditing
KPI tracking
Forecasting and planning
Workflow Analysis
Operational reporting
Data mapping
Systems analysis
Business planning
Gap analysis
Database management
Business process mapping
Cost-benefit analysis
SAP
Consulting
Change management
Operations analysis
Technical writing
Needs assessments
Teamwork
Teamwork and collaboration
Problem-solving abilities
Reliability
Excellent communication
Critical thinking
Organizational skills
Team leadership
Effective communication
Active listening
Timeline
Performance Improvement Manager
Westinghouse
06.2015 - 08.2017Read More
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Tennessee Valley Authority
06.1998 - 06.2015Read More
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Performance Improvement Ibstructor
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Villanova University
Green Belt Six Signa from Green Belt Six & Lean Six Sigma
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University of New Haven
Bachelor of Science from Operations Management. Mechanical Engineering
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Thames Calley State Technical College
from Industrial Management, Mechanical Engineering
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