GARY T. BERMAN
Phoenix,AZ
Summary
Professional with experience delivering five-star guest service in a hotel property located in upscale Gainey Ranch, Scottsdale, Arizona. Exceptional interpersonal, oral, and written communication skills. Ability to meet hotel reservations and operational goals as an independent contributor and as a team lead / manager. Achieved numerous awards, recognition and certificates for outstanding guest service. Offer the highest performance, commitment to excellence, and business integrity.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
30
30
years of professional experience
1
1
Certificate
Work History
Front Guest Supervisor
SONESTA SUITES SCOTTSDALE GAINEY RANCH
04.2023 - Current
- Supervise overall seasonal demand and reservation strategies according to hotel regulations
- Ensure guest satisfaction by responding to concerns quickly
- Oversee processing of all cash and credit card transactions
- Train staff on front desk operations, hotel facilities, service, safety and emergency procedures according to hotel operations
- Supervise and ensure all staff deliver the highest level of guest service; secure monies, credit card transactions and guest information in accordance with management guidelines
- Communicate and supervise seasonal demand reservations strategies with regard to room type and length of stay pricing
- Fulfill and properly fulfil and deliver all guest special requests to ensure future patronage
- Promote teamwork and quality service by clearly communicating and coordinating all shift responsibilities, thus ensuring guests enjoy the highest level of five-star guest expectations
- Achieved the following awards and recognition: Employee of the Quarter Award, Quarter 1; Certificate of Recognition [Top Performer] 10/2023; and Sonesta Executive Achievement for Excellence in Guest Services, 2023
Guest Service Agent
SONESTA SUITES SCOTTSDALE GAINEY RANCH
08.2022 - 03.2023
- Ensured front desk and reservation functions met the highest standards of customer service as mandated by corporate
- Actively assisted guests in recommending local restaurants and many seasonal activities
- Registered guests, issue room key and answer phone requests promptly and courteously
- Managed adjustments or reconciliations according to company guidelines and regulations
- Collaborated with hotel’s property management system, (Opera) and reservations system (Synxis) to maximize revenue
- Achieved Certificate of Recognition as Top Performer in “upselling” amongst all Sonesta properties, Dec 2022
- Achieved the following award: Certificate of Recognition [Top Performer] 12/2022
Executive Vice President
SWK TECHNOLOGIES, INC.
01.1995 - 01.2019
- Executive team lead
- Oversaw financial and performance reports; supervised productivity and workflow; negotiated proposals and supervised product development
- Increased client retention 95% by quickly solving customer complaints
- Identified new revenue opportunities from existing clients, thus growing sales activity 20%
- Expanded productivity up to 15% by reducing consulting time through process automation
- Aligned and met company’s strategic business plan 90% during tenure, assisting sales by writing and authorizing discounts
- Met company sales goals by effectively coordinating and conducting weekly and annual strategic planning meetings
Education
Bachelor of Science - Commerce
Rider University
Lawrenceville Township, NJSkills
- Team Lead
- Customer Service
- Relationship Management
- Sales Support
- Guest Satisfaction Focus
- Front Desk Support & Management
- Employee Training
- Team Building
- Interdepartmental Collaboration
- Hotel Safety
- Finance & Budgeting
- Operations Oversight
- Problem Solving
- Complaint Resolution
- Cash & Credit Card Processing
- Computer Proficiency
- Sage Accounting & Business Management Software
Certification
- Certified Public Accountant, 01/01/87, 12/31/19
- Certified Information Technology Professional, 01/01/98, 12/31/19
Timeline
Front Guest Supervisor
SONESTA SUITES SCOTTSDALE GAINEY RANCH
04.2023 - Current
Guest Service Agent
SONESTA SUITES SCOTTSDALE GAINEY RANCH
08.2022 - 03.2023
Executive Vice President
SWK TECHNOLOGIES, INC.
01.1995 - 01.2019
- Certified Public Accountant, 01/01/87, 12/31/19
- Certified Information Technology Professional, 01/01/98, 12/31/19
Bachelor of Science - Commerce
Rider University
Key Qualifications
- Team Lead
- Customer Service
- Relationship Management
- Sales Support
- Guest Satisfaction Focus
- Front Desk Support & Management
- Employee Training
- Team Building
- Interdepartmental Collaboration
- Hotel Safety
- Finance & Budgeting
- Operations Oversight
- Problem Solving
- Complaint Resolution
- Cash & Credit Card Processing
- Computer Proficiency: Sage Accounting & Business Management Software
Similar Profiles
Richard NewmanRichard Newman
General Manager at Sonesta Suites Scottsdale Gainey RanchGeneral Manager at Sonesta Suites Scottsdale Gainey Ranch
Matt KuzasMatt Kuzas
Assistant Food and Beverage Director at Gainey Ranch Golf ClubAssistant Food and Beverage Director at Gainey Ranch Golf Club
Grace GreggGrace Gregg
Customer Service Attendant at Gainey Ranch Golf ClubCustomer Service Attendant at Gainey Ranch Golf Club