GARY THOMAS
Fort Harrison,Montana
Summary
Dedicated professional focused on delivering excellence and achieving outstanding results. Proactive and committed to contributing skills and knowledge to drive success. Proven ability to adapt and thrive in dynamic environments, consistently seeking opportunities for growth and improvement. Eager to leverage experience to make a meaningful impact in future roles.
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Housekeeping professional with solid track record in managing cleaning operations and improving service standards. Known for fostering collaborative environments and delivering consistent results. Highly adaptable and reliable, with skills in team leadership and quality control.
Personable and reliable with positive attitude and strong attention to guest satisfaction. Familiar with hospitality standards and adept at managing housekeeping tasks and customer service. Dedicated to creating welcoming and clean environment for guests.
Diligent [Desired Position] with proven track record in overseeing housekeeping operations and maintaining high cleanliness standards. Successfully managed team to ensure efficient workflow and exceptional guest satisfaction. Demonstrated leadership and attention to detail in maintaining safe and hospitable environment.
Detail-focused housekeeping professional, prepared to lead and enhance cleaning operations. Extensive experience in maintaining high standards of cleanliness and efficiency. Known for collaborative teamwork and adaptability to dynamic needs. Expertise in staff supervision and quality control.
Experienced with managing housekeeping operations to maintain cleanliness and order. Utilizes team collaboration and effective communication to ensure high standards. Track record of problem-solving and adaptability in dynamic environments.
Knowledgeable [Desired Position] with proven track record in overseeing housekeeping operations. Managed teams effectively and ensured high standards of cleanliness and guest satisfaction. Demonstrated strong leadership and problem-solving skills in dynamic environments.
Experienced [Job Title] knowledgeable about safe patient ambulation, personal grooming assistance, and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.
Diligent [Desired Position] with solid background in coordinating housekeeping activities. Successfully led teams to maintain high standards of cleanliness and organization. Demonstrated excellent problem-solving and time management skills.
Overview
22
22
years of professional experience
Work History
Housekeeping
Veterans' Administration
Ft. Harrison, Montana
10.2023 - Current
- 40 hours per week
- Supervisor: Shawn Boylan, 406-447-7210
- Janitorial duties such as waxing, mopping, vacuuming, trash disposal, minor repairs.
EVS Housekeeper
St. Pete's Hospital
Helena, MT
04.2025 - 07.2025
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated cleaning equipment, including floor buffers and vacuum cleaners, ensuring optimal performance.
- Managed waste disposal procedures to adhere to health regulations and safety protocols.
- Trained new staff on efficient cleaning techniques and proper use of equipment.
- Collaborated with nursing staff to prioritize cleaning tasks based on patient needs and facility operations.
- Implemented feedback mechanisms for continuous improvement in housekeeping services and patient satisfaction.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
- Reduced cross-contamination risks by properly disposing of hazardous waste materials according to facility guidelines.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Maintained open lines of communication with supervisors and colleagues, fostering teamwork and ensuring efficient department operations.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Demonstrated adaptability and flexibility by willingly adjusting work schedules or assignments as needed to meet the needs of the facility.
- Maintained a safe environment for patients and staff by adhering to infection control policies and procedures.
- Maximized efficiency through proper use and mixing of chemicals according to manufacturer instructions and safety guidelines.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Prioritized tasks based on urgency, ensuring prompt attention was given to critical areas requiring immediate attention.
- Ensured compliance with OSHA regulations through proper handling of biohazardous materials, chemical storage, and equipment maintenance practices.
- Demonstrated strong attention to detail, ensuring that all assigned areas met or exceeded the facility''s cleanliness standards.
- Collaborated with nursing staff to ensure timely room turnover for incoming patients, minimizing wait times.
- Promoted a positive workplace culture by actively participating in team meetings, trainings, and performance evaluations.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Verified cleanliness and organization of storage areas and carts.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Operated electronic backpack vacuums and floor sweepers.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Human Resources Assistant/Front Desk
Helena Job Service
Helena, Montana
04.2022 - 07.2023
- 30 Hours/Week
- Supervisor: Bryan Bird, 406-447-3202
- Greeted walk-in traffic, screened and assessed customer needs and routed to appropriate services using basic interviewing techniques, assisted customers in use of computers and related software.
- Referred numerous military veterans to Sarah Smith at the VA so that they could receive a more comprehensive assessment of potential eligibility for VA benefits.
- Assessed needs and referred customers to appropriate staff for specialized information.
Cashier/Clerk Processor
Townpump Convenience Stores
Butte, MT
01.2009 - 05.2010
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Trained new cashiers on operational procedures and customer service standards.
- Managed cash register operations, balancing cash drawers at the end of shifts.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Collaborated with team members to streamline checkout processes during peak hours.
- Monitored inventory levels at checkout, alerting management of stock shortages for timely restocking.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Improved efficiency, organized checkout area for optimal workflow.
- Reduced processing errors by meticulously following transaction procedures.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Enhanced shopping experience, provided product information and location assistance.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Increased sales of promotional items by informing customers about current offers.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Developed standard operating procedures to optimize processing times and reduce errors.
- Increased operational efficiency by maintaining organized workspaces and managing inventory levels accordingly.
- Developed strong working relationships with colleagues to foster a positive work environment.
- Provided exceptional customer service through clear communication and prompt resolution of issues.
- Reduced processing time by implementing automation tools for repetitive tasks.
- Managed high-volume data input, ensuring accurate and up-to-date records.
General Manager
Wendys International
Bremerton, WA
08.2004 - 07.2007
- Led cross-functional teams to enhance operational efficiency and achieve organizational goals.
- Developed and implemented strategic initiatives to improve customer satisfaction and retention rates.
- Oversaw budgeting processes, optimizing resource allocation to align with business objectives.
- Mentored department managers, fostering a culture of continuous improvement and professional growth.
- Analyzed market trends to identify opportunities for expansion and competitive positioning.
- Streamlined communication channels between departments, facilitating collaboration and information sharing.
- Established performance metrics to evaluate team effectiveness and drive accountability across operations.
- Coordinated training programs aimed at enhancing staff skills and operational knowledge within the organization.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
Education
Associate of Applied Science - Health Care Management
American InterContinental University
Schaumburg, ILSkills
- Hired and trained young, first-time workers and turned them into an effective team as a manager for three major fast food restaurants
- Promoted to managerial positions in last three restaurant positions
- Has acted as a volunteer mentor/coach for unemployed veterans for over 30 years
- Employs person-centered human resources skills to teach and motivate others
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Languages
English
Full Professional
Timeline
EVS Housekeeper
St. Pete's Hospital
04.2025 - 07.2025
Housekeeping
Veterans' Administration
10.2023 - Current
Human Resources Assistant/Front Desk
Helena Job Service
04.2022 - 07.2023
Cashier/Clerk Processor
Townpump Convenience Stores
01.2009 - 05.2010
General Manager
Wendys International
08.2004 - 07.2007
Associate of Applied Science - Health Care Management
American InterContinental University