Gary D. Kidd
Prosper,TX
Summary
Organized and dependable team player successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adept at building relationships with clients while delivering outstanding service.
Overview
9
9
years of professional experience
Work History
General Insurance Agent
New York Life
12.2022 - Current
- Educate and consult new and potential clients, assess their priorities and finances
- Implement sales strategies to grow and maintain customer portfolios
- Monitor underwriting process to keep customers satisfied.
- Researched and identified potential new markets.
- Designed presentations and marketing materials to promote products.
- Managed 35 potential client interactions daily
- Utilized CRM software to manage client relationships
Academy Sports & Outdoor
09.2019 - 04.2020
- Receiving
- Effective problem-solving and communication with customers and team members
- Developed and maintained courteous and effective working relationships
- Managed time efficiently in order to complete all tasks within deadlines
- Organized and detail-oriented with strong work ethic
Customer Service Representative
Experian
11.2017 - 09.2018
- Manage and answer high volume of customer calls
- Reconcile customer account information
- Resolve products and offer new products for solutions
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed 55 inbound calls daily
Cashier/Customer Service Representative
United Supermarkets
06.2014 - 11.2017
- Manage and resolve direct customer dissatisfaction through advanced customer service
- Performed quality customer service through team collaboration
- Managed team schedule for shifts.
Education
Bachelor of Arts - Creative Writing
07.2022
Associates - Video Production
06.2015
High School Diploma -
06.2015
Skills
- Excellent oral, written, analytical, and interpersonal communication skills
- Microsoft Office Suite Proficient
- Google Docs
- Account management
- Client Education
- CRM/Salesforce Software
- Client Interactions
- Meeting Support
Timeline
General Insurance Agent - New York Life
12.2022 - Current
- Academy Sports & Outdoor
09.2019 - 04.2020
Customer Service Representative - Experian
11.2017 - 09.2018
Cashier/Customer Service Representative - United Supermarkets
06.2014 - 11.2017
Full Sail University - Bachelor of Arts, Creative Writing
Lone Star High School - Associates, Video Production
Lone Star High School - High School Diploma,
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