Minerva Cabrera Pierce
Cleveland,OH
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Successful at meeting monthly required metrics.
Overview
22
22
years of professional experience
Work History
Licensed Insurance Agent
American Automobile Association, AAA
07.2022 - Current
- Prepare and review insurance applications to verify compliance with regulations.
- Upsell additional products and services after identifying customer needs and requirements.
- Collaborate with underwriters to obtain favorable policy terms for clients while mitigating risk exposure for the company.
- Create detailed reports for management to track performance and sales.
- Provide legendary customer service using active listening and issue resolution.
- Work with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Educate clients on insurance policies and procedures.
WIC Clinic Coordinator
MetroHealth Medical Center
12.2015 - Current
- Manage daily operations of 6 clinics by monitoring flow, staffing, accountability, assess and make decisions, address participant concerns to improve customer service, conduct team meetings, develop and support team, department and hospital values
- Provide day-to-day supervision to multiple staff within different classifications, by coaching, supporting, disciplining, and responding to grievances
- Monitor staff performance, issue performance evaluations
- Plan Community Outreach
- Successfully led key projects which resulted in installation of new certification system and installation of new software
- Provide assistance regarding technical issues/concerns regularly
- Monitor clinic environment, staff's attendance, provide adequate supplies/equipment, resolve problems and respond to unsafe and urgent situation
- Maintain participative group management philosophy by collaborating with team
- Ensure Federal and local policies and procedures are followed by monitoring staff quarterly
WIC Program Representative
MetroHealth Medical Center
01.2002 - 12.2015
- Ensure accurate enrollment and successful completion of WIC registration process
- Qualify applicants through income verification
- Perform anthropometrics- weight, height, hemoglobin
- Provide safe environment for participants by reporting safety concerns, errors and near misses
- Provide high level of customer service to maintain participant satisfaction
- Serve as translator in clinic setting
- Managed over 30 customer calls per day
- Liaison between client and health care team
- Initiate patient and system improvement efforts to prevent errors
Teacher's Assistant
Esperanzainc (Volunteer Work)
01.2007 - 12.2007
- Reviewed lesson material with students individually or in small groups.
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported planning and preparation for culturally-diverse class sessions.
- Mentored and tutored individual students needing additional help.
Education
Associate of Science -
Cuyahoga Community College
Cleveland, OH08.2020
Associate of Arts -
Cuyahoga Community College
Cleveland, OH08.2020
Bachelor of Science - Information Technology
Chancellor University
Independence, OH06.2003
Skills
- Property and Casualty License
- Underwriting principles
- Upselling
- Policy writing
- Insurance sales expertise
- Demonstrated management capabilities with strong organizational skills
- Project Management Skills
- Excellent oral and written communication skills
- Proficient in Microsoft Office Suite
- Excellent Analytical Skills
- Experience with networking and collaboration with different stakeholders
- Experience in multicultural and diverse socio-economic environments
- Bilingual (Spanish)
- Ability to coordinate multiple projects simultaneously
Timeline
Licensed Insurance Agent
American Automobile Association, AAA
07.2022 - Current
WIC Clinic Coordinator
MetroHealth Medical Center
12.2015 - Current
Teacher's Assistant
Esperanzainc (Volunteer Work)
01.2007 - 12.2007
WIC Program Representative
MetroHealth Medical Center
01.2002 - 12.2015
Associate of Science -
Cuyahoga Community College
Associate of Arts -
Cuyahoga Community College
Bachelor of Science - Information Technology
Chancellor University
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