Jamal Kirk
Bronx,NY
Summary
Accomplished and detail-oriented operations professional with over 10 years of experience in financial, personnel, and operational management. Expertise in optimizing processes, streamlining procedures, and enhancing team efficiency to achieve organizational objectives. Adept at coordinating daily operations, overseeing financial activities, and implementing strategic improvements to drive long-term success. Strong analytical skills with a focus on improving quality and productivity while maintaining excellent customer satisfaction.
Overview
14
14
years of professional experience
Work History
Lead Member Service Counselor
American Automobile Association (AAA)
11.2020 - Current
- Manage daily operations, including processing DMV transactions, foreign currency sales, and AAA memberships
- Oversee team performance by coaching employees on updated services and procedures to enhance efficiency
- Generate insurance and travel leads, contributing to revenue growth and customer satisfaction
- Conduct daily financial activities such as bank deposits and financial reporting
- Promote and coordinate AAA financial services, fostering customer engagement and loyalty
Field Representative
Action Link
10.2011 - 01.2021
- Facilitated product demonstrations and provided hands-on support to customers, ensuring satisfaction and understanding
- Analyzed customer feedback to recommend improvements and align with consumer preferences
- Submitted detailed reports to senior management, aiding in strategic planning and decision-making
- Trained team members on product knowledge, sales techniques, and handling challenging customer interactions
Easy Tech Sales Associate
Staples
07.2016 - 11.2020
- Streamlined operations by ensuring efficient restocking of sales floors and maintaining accurate signage
- Conducted diagnostics, troubleshooting, and evaluations on technical products to support sales efforts
- Collaborated with team members to achieve loss prevention goals and maintain financial accuracy
- Delivered exceptional customer service by handling inquiries, processing transactions, and providing product knowledge
Education
Diploma -
SOBRO
New York, NY07.2011
Skills
- Operational Management
- Financial Oversight and Budgeting
- Data Analysis and Reporting
- Team Leadership and Coaching
- Process Improvement and Optimization
- Strategic Planning and Execution
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent Customer Relations
- Proficient in Microsoft Excel
- Proficient in Microsoft Word
- Proficient in Microsoft PowerPoint
- Strong collaboration and leadership abilities
- Dedicated to maintaining operational integrity
- Dedicated to customer satisfaction
Timeline
Lead Member Service Counselor
American Automobile Association (AAA)
11.2020 - Current
Easy Tech Sales Associate
Staples
07.2016 - 11.2020
Field Representative
Action Link
10.2011 - 01.2021
Diploma -
SOBRO
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