Gasdie Jeanpierre
Deerfield beach,FL
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development
Overview
9
9
years of professional experience
Work History
Account Manager
Home Title Lock
Coral Springs, FL
10.2024 - Current
- Handle customer inquiries and complaints
- Provide information about Home Title Lock services
- Troubleshoot and resolve Deed issues and concerns
- Document and update customer records based on interactions
- Promoted from Account manager to Accounts receivable
- Manage customer accounts to ensure timely payments and accurate record
- Reconcile customer accounts and resolve discrepancies
- Prepare and send invoices to customers
- Process customer payments and apply them to the appropriate accounts
- Prepare and submit monthly statements to customers
- Respond to customer inquiries regarding their accounts
- Generate and analyze reports to identify trends and potential issues
- Assist with month-end closing activities
- Develop and implement processes to improve accounts receivable operations
Customer service
Travelpro
Boca Raton, FL
07.2020 - 11.2024
- Interacted with a diverse customer population
- Solved billing experience and handling customer requests
- Responded to all telephone inquiries from customers, vendors, and management
- Ability to work independently with no supervision
- Identify technical questions from customers over the phone and through email
Scheduler Coordinator
Humana Your Home Advantage
Deerfield Beach, FL
05.2017 - 06.2020
- Confirmed patient eligibility
- Ensured home care visits are accurate
- Called to schedule a home care visit
- Mapped the nurse practitioner’s schedule
- Cancelled and fixed appointment
Education
Bachelor of Business Administration in Accounting - Accounting
Florida Atlantic University
Boca Raton, FL12-2026
Associates of Art - Accounting
Broward College
Pembroke Pines, FL05.2024
Skills
- Technical Skills: Microsoft Applications (Word, PowerPoint, Excel), Fluent in English and Creole
Timeline
Account Manager
Home Title Lock
10.2024 - Current
Customer service
Travelpro
07.2020 - 11.2024
Scheduler Coordinator
Humana Your Home Advantage
05.2017 - 06.2020
Associates of Art - Accounting
Broward College
Bachelor of Business Administration in Accounting - Accounting
Florida Atlantic University
SCHOLARSHIPS & AWARDS
Dean’s List Fall 2023 - Spring 2024