GASTON BOUQUETTE III
Summary
Results-driven professional with a strong background in banking, operations, and team leadership. Proven ability to lead and influence team performance through coaching, accountability, and hands-on support in fast-paced, client-facing environments. Experienced in managing escalations, ensuring accuracy and compliance, and driving revenue through consultative service. Recognized for motivating others to perform at a high level while maintaining operational excellence and delivering exceptional client experiences. Military background reinforces discipline, leadership, and execution under pressure.
Overview
16
16
years of professional experience
Work History
Special Services Associate
Home Depot
03.2025 - 09.2025
- Managed 20+ customer projects weekly with 95%+ accuracy
- Coordinated vendors and teams to improve workflow efficiency
- Resolved escalations to improve customer satisfaction
Mail Handler
United States Postal Service
02.2017 - 12.2022
- Supported high-volume operations with strong accuracy, efficiency, and reliability
- Ensured adherence to federal procedures and safety standards
- Collaborated with teams to maintain consistent processing workflows
Personal Banker / Acting Branch Support Leader
Wells Fargo
10.2013 - 10.2016
- Trained and coached a team of 6 tellers on structured client handoff techniques, increasing high-quality referrals and higher-value sales
- Developed a consultative framework to identify client needs, improving conversion rates and customer experience
- Provided one-on-one coaching to improve teller sales interactions and confidence
- Managed client escalations (fees, restrictions, cash flow), restoring trust and driving solutions like lines of credit
- Maintained branch operations during leadership transitions including opening/closing and workflow coordination
- Assisted in interviewing and onboarding tellers; supported new managers with vault controls and security procedures
- Corrected data entry errors in real time, preventing client identity discrepancies and reinforcing compliance
Medical Operations Specialist / Team Leader
United States Army
05.2009 - 06.2012
- Led operations for 50+ personnel and trained junior members
- Ensured compliance with safety and operational standards
- Demonstrated leadership in high-pressure environments
Education
Completed Coursework -
Alabama A&M; University
Skills
- Microsoft Office
- CRM Systems
- Data Entry
- Reporting
- Client Account Management
Timeline
Special Services Associate
Home Depot
03.2025 - 09.2025
Mail Handler
United States Postal Service
02.2017 - 12.2022
Personal Banker / Acting Branch Support Leader
Wells Fargo
10.2013 - 10.2016
Medical Operations Specialist / Team Leader
United States Army
05.2009 - 06.2012
Completed Coursework -
Alabama A&M; University