Melissa Moralobo
Miami,FL
Summary
Proven track record in enhancing sales and customer satisfaction at Marine Pro Canvas INC, showcasing strong sales expertise and exceptional customer service skills. Leveraged Microsoft Office for efficient stock management, significantly improving operational efficiency. Excelled in high-pressure environments, demonstrating teamwork and a keen ability to exceed targets through strategic business development.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Special Services Associate
Home Depot
06.2024 - Current
- Handled challenging customer interactions diplomatically, fostering positive relationships and repeat business through superior service.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Conducted follow-up communications with clients to ensure satisfaction and gather valuable feedback for continuous improvement.
- Provided exceptional support to customers during high-pressure situations, maintaining professionalism and composure.
Package Handler
Gemini Express
03.2024 - 06.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Manager of Business Development and Sales
Marine Pro Canvas INC
02.2023 - 03.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Responded to customer calls and emails to answer questions about products and services.
Education
No Degree - Accounting And Finance
Miami Dade College
Miami, FLSkills
- Stock management
- Sales expertise
- Processing payments
- Customer Service
- Friendly and Helpful
- Team Cooperation
- Inventory and Stocking
- Microsoft Office
- Customer Support
Languages
Spanish
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Microsoft Word
Microsoft Excel
Timeline
Special Services Associate
Home Depot
06.2024 - Current
Package Handler
Gemini Express
03.2024 - 06.2024
Manager of Business Development and Sales
Marine Pro Canvas INC
02.2023 - 03.2024
No Degree - Accounting And Finance
Miami Dade College