Gatika Benton
Cleveland ,OH
Summary
Accomplished professional with expertise in customer service and schedule management, honed at Provide A Ride. Excelled in reducing complaints through proactive client communication. Demonstrated attention to detail and adaptability, ensuring efficient operations. Proven ability to manage time effectively and maintain accurate records, self motivated with over 5 years of receptionist experience
Overview
11
11
years of professional experience
Work History
Customer Service /schedular
Provide A Ride
06.2023 - Current
- Scheduled rides efficiently, ensuring timely transportation for clients.
- Managed client inquiries, providing exceptional customer service and support.
- Maintained accurate records of client interactions and service requests.
- Reduced customer complaints with proactive communication regarding delays or changes in scheduled services.
Receptionist
Brightside Academy
07.2019 - 06.2020
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls efficiently to appropriate staff.
- Scheduled appointments and maintained calendars for administrative staff.
- Processed incoming mail and packages, distributing to designated personnel promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
E&E Angels
02.2018 - 06.2019
- Managed front desk operations, greeting visitors and directing inquiries efficiently.
- Scheduled appointments and maintained organized calendar for staff meetings.
- Handled incoming calls, providing accurate information and addressing concerns promptly.
- Processed daily correspondence, ensuring timely communication with parents and staff.
- Supported administrative tasks by preparing reports and maintaining records accurately.
- Fostered positive relationships with families through effective communication and support services.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
Direct Support Professional
New Avenues to Independence, Inc. Supported Living
01.2015 - 02.2017
- Assisted individuals with daily living tasks to promote independence and enhance quality of life.
- Developed personalized support plans, ensuring alignment with individual needs and goals.
- Facilitated social skills development through structured activities and community engagement.
- Monitored health and safety conditions, reporting changes to relevant healthcare providers promptly.
- Collaborated with team members to implement effective strategies for behavior management and crisis intervention.
- Educated clients on self-advocacy techniques to empower decision-making in personal care and services.
- Trained new staff on best practices for client interaction, safety protocols, and organizational policies.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Wickliffe Academy
Part time Receptionist Asst
11.2014 - 02.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma - Health And Sports
Glenville High School
Cleveland Ohio06.2012
Skills
- Customer service
- Schedule management
- Client communication
- Record keeping
- Time management
- Call center experience
- Remote work capabilities
- Attention to detail
Timeline
Customer Service /schedular
Provide A Ride
06.2023 - Current
Receptionist
Brightside Academy
07.2019 - 06.2020
Receptionist
E&E Angels
02.2018 - 06.2019
Direct Support Professional
New Avenues to Independence, Inc. Supported Living
01.2015 - 02.2017
Wickliffe Academy
Part time Receptionist Asst
11.2014 - 02.2017
High School Diploma - Health And Sports
Glenville High School