Websites
Summary
Skills
Work History
Education
Certification
Timeline
SoftwareEngineer

Gaurav Sisodia

San Jose,USA

Summary

Salesforce Certified professional with 15+ years’ IT experience, adept at driving digital transformation, enhancing revenue, and reducing costs through proficient utilization of CRM tools like Salesforce, MuleSoft, and Oracle. Proven track record in rapidly solving business challenges. Highly motivated, adaptable, and skilled in interpersonal communication. Thrives in autonomous environments and excels at skill acquisition.

Skills

  • Project Management: Agile, SCRUM, Jira, MS Project, Visio
  • Salesforce: Salesforce implementation, Sales Cloud, Service Cloud, CPQ, Process Builder, multi-system integrations
  • SQL & Web: SOQL, SQL, SOSL, HTML, CSS
  • Migration Tools: MuleSoft, DataDirect, Data Loader
  • ERP: Oracle App - R12 – Financials Modules (PA, OTL)
  • Oracle: Oracle Primavera 82 –84
  • Databases: Oracle 11g/12c,Teradata, Snowflake
  • Security & Data Management
  • Reports & Dashboard
  • Process Optimization
  • Systems Design Analysis
  • Software Development Lifecycle
  • Cross-Functional Team Leadership
  • Performance Optimization

Work History

Business Analysis Manager

CISCO SYSTEMS
SAN JOSE, USA
12.2021 - Current
  • Collaborate with business and IT stakeholders to review business requirements and identify appropriate sales experience solution designs on the Salesforce platform
  • Review existing solutions and recommending improvements
  • Assist in refining the Salesforce product backlog
  • Provide guidance to product owners and business analysts on user stories, ensuring appropriate acceptance criteria are defined
  • Describe and illustrate designs with appropriate justifications
  • Assist in the configuration, quality assurance, testing, and deployment of Salesforce solutions.

Senior Technical Analyst/Product Owner

CISCO SYSTEMS
SAN JOSE, USA
08.2020 - 12.2021
  • Senior Technical Analyst for Cisco Sales CPQ Implementation and Services Cloud implementation, data setup, roles, permissions, page layouts, workflow, approvals, RPG setup, and product installation and Proof of concepts work on non-PROD environments
  • Liaison between business and IT teams to convert business requirements into technical and functional prospective and write Aha ideas, features and user stories
  • Map business processes in Sales Cloud, Services Cloud, CPQ, Quip products.

Senior Solution Consultant

CISCO SYSTEMS
SAN JOSE, USA
07.2019 - 07.2020
  • Solution consultant responsible for Financialforce PSA implementation, data setup, roles, permissions, page layouts, workflow, approvals, RPG setup, and PSA installation on non-PROD environments
  • Work closely with business teams to convert business requirements into technical and functional design documents
  • Map business processes in PSA
  • Designed Mulesoft integration and data synch between multiple systems.

Technical Solution Consultant

CISCO SYSTEMS
SAN JOSE, USA
09.2016 - 06.2019
  • Designed critical integration using Mulesoft 3.8 to link Salesforce Service Cloud (Financialforce PSA), Pega (quoting & estimating), Oracle Projects (project management), HRMS, sales territories, P&L’s and WebEx Teams (collaboration)
  • Managed application setup, data modeling, standard and custom objects, page layouts, workflow and approvals
  • Deployed code and planned environments for releases, coordinated cross-boundary systems.

Technical Project Lead

CISCO SYSTEMS
SAN JOSE, USA
03.2013 - 08.2016
  • Led Cisco Professional Services Agile Development team for Oracle Project and Oracle Primavera enhancements
  • Drove bug fixes in project accounting, expense, and billing modules
  • Analyzed business requirements, andcoordinated between business and IT stakeholders.
  • Project lead for Cisco Professional Services Group on Oracle Primavera EPPM 8.2 implementation and EPPM 8.4 upgrade
  • Managed production support team
  • Prepared the system architecture for R8.2 and drove the upgrade plan for Primavera P6 EPPM R8.4
  • Configured Oracle Projects (EBS) and Oracle Primavera integration
  • Provided Primavera P6 EPPM R8.2 & 8.4 admin training to Cisco project managers and the global application support staff.
  • Drove functional and technical upgrades of Primavera P6 EPPM R8.2 & 8.4.

Project Coordinator

CISCO SYSTEMS
SAN JOSE, USA
08.2011 - 02.2013
  • Project lead for Cisco manufacturing, licensing, software center and customer support and development teams
  • Managed escalation activities and addressed high-priority issues
  • Managed new enhancements & bug fixes related to the production environment
  • Deployed code changes in dev and QA environments and collaborated with QA team for user-acceptance testing.

Customer Support Engineer

CISCO SYSTEMS
PUNE, INDIA
08.2008 - 07.2011
  • Customer-facing support engineer for Cisco Professional Services Group
  • Collaborated with customers on support and development initiatives for Oracle Projects, Business Objects, business intelligence reporting, integration, and Cisco internal applications.

Education

Master of Computer Applications -

Banaras Hindu University
07.2005 - 07.2008

Technology Leadership -

Cornell University
08.2023 - 11.2023

Certification

  • Salesforce Administrator
  • Salesforce Sales Cloud Consultant
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Experience Cloud Consultant
  • Salesforce Certified Platform Developer I
  • Salesforce Certified Platform App Builder
  • Copado Consultant
  • Copado Extension Builder
  • FinancialForce PSA
  • Oracle Primavera P6 EPPM 8 Certified Implementation Specialist

Timeline

Technology Leadership -

Cornell University
08.2023 - 11.2023

Business Analysis Manager

CISCO SYSTEMS
12.2021 - Current

Senior Technical Analyst/Product Owner

CISCO SYSTEMS
08.2020 - 12.2021

Senior Solution Consultant

CISCO SYSTEMS
07.2019 - 07.2020

Technical Solution Consultant

CISCO SYSTEMS
09.2016 - 06.2019

Technical Project Lead

CISCO SYSTEMS
03.2013 - 08.2016

Project Coordinator

CISCO SYSTEMS
08.2011 - 02.2013

Customer Support Engineer

CISCO SYSTEMS
08.2008 - 07.2011

Master of Computer Applications -

Banaras Hindu University
07.2005 - 07.2008

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Gaurav Sisodia