Gaven Feusner
Jacksonville,FL
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Encore Glass LLC
Salem, OR
01.2023 - 06.2024
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
B Worker
ISA Corporation
, OR
12.2021 - 01.2023
- Assisted with installing new products or systems according to manufacturer specifications.
- Trained new employees on safe operating procedures for all machines used in the facility.
- Organized work area at end of shift to ensure it is ready for next day's production run.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Operated forklifts and other heavy machinery to load and unload materials.
- Inspected outgoing shipments for accuracy before dispatching from warehouse.
- Assisted newly hired team members by explaining company procedures and safety requirements.
Laborer
K&E Excavating
Salem, OR
04.2021 - 11.2021
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
- Communicated effectively with team members regarding status updates on jobsite activities.
- Transported material from one location to another using dump trucks and other vehicles.
- Performed routine cleaning tasks on assigned equipment before returning it back into service.
Education
High School Diploma -
Sprague High School
Salem, OR02-2020
Skills
- Data Entry
- Appointment Scheduling
- Scheduling
- Customer Service
- Retail sales customer service
- Product Knowledge
- Customer Relations
- Payment Processing
- Credit card payment processing
- Active Listening
Timeline
Customer Service Representative
Encore Glass LLC
01.2023 - 06.2024
B Worker
ISA Corporation
12.2021 - 01.2023
Laborer
K&E Excavating
04.2021 - 11.2021
High School Diploma -
Sprague High School