Overview
Work History
Education
Skills
Timeline
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Gaven Feusner

Jacksonville,FL

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Encore Glass LLC
Salem, OR
01.2023 - 06.2024
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided accurate information about products and services to customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries via phone, email, and chat.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

B Worker

ISA Corporation
, OR
12.2021 - 01.2023
  • Assisted with installing new products or systems according to manufacturer specifications.
  • Trained new employees on safe operating procedures for all machines used in the facility.
  • Organized work area at end of shift to ensure it is ready for next day's production run.
  • Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
  • Operated forklifts and other heavy machinery to load and unload materials.
  • Inspected outgoing shipments for accuracy before dispatching from warehouse.
  • Assisted newly hired team members by explaining company procedures and safety requirements.

Laborer

K&E Excavating
Salem, OR
04.2021 - 11.2021
  • Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
  • Operated various power tools such as drills and saws safely while following manufacturer's instructions.
  • Communicated effectively with team members regarding status updates on jobsite activities.
  • Transported material from one location to another using dump trucks and other vehicles.
  • Performed routine cleaning tasks on assigned equipment before returning it back into service.

Education

High School Diploma -

Sprague High School
Salem, OR
02-2020

Skills

  • Data Entry
  • Appointment Scheduling
  • Scheduling
  • Customer Service
  • Retail sales customer service
  • Product Knowledge
  • Customer Relations
  • Payment Processing
  • Credit card payment processing
  • Active Listening

Timeline

Customer Service Representative

Encore Glass LLC
01.2023 - 06.2024

B Worker

ISA Corporation
12.2021 - 01.2023

Laborer

K&E Excavating
04.2021 - 11.2021

High School Diploma -

Sprague High School

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Gaven Feusner