Overview

Work History

Education

Skills

Timeline

Gaven Feusner

Jacksonville,FL

Overview

3

3

years of professional experience

Work History

Customer Service Representative

Encore Glass LLC

Salem, OR

01.2023 - 06.2024

Identified areas of improvement in customer service processes and suggested changes accordingly.
Identified opportunities for upselling additional products or services based on customer needs.
Provided accurate information about products and services to customers.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained a high level of professionalism when dealing with difficult customers.
Answered customer inquiries via phone, email, and chat.
Tracked orders from start to finish to ensure timely delivery of goods or services.

B Worker

ISA Corporation

, OR

12.2021 - 01.2023

Assisted with installing new products or systems according to manufacturer specifications.
Trained new employees on safe operating procedures for all machines used in the facility.
Organized work area at end of shift to ensure it is ready for next day's production run.
Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
Operated forklifts and other heavy machinery to load and unload materials.
Inspected outgoing shipments for accuracy before dispatching from warehouse.
Assisted newly hired team members by explaining company procedures and safety requirements.

Laborer

K&E Excavating

Salem, OR

04.2021 - 11.2021

Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
Operated various power tools such as drills and saws safely while following manufacturer's instructions.
Communicated effectively with team members regarding status updates on jobsite activities.
Transported material from one location to another using dump trucks and other vehicles.
Performed routine cleaning tasks on assigned equipment before returning it back into service.

Education

High School Diploma -

Sprague High School

Salem, OR

02-2020

Skills

Data Entry
Appointment Scheduling
Scheduling
Customer Service
Retail sales customer service

Product Knowledge
Customer Relations
Payment Processing
Credit card payment processing
Active Listening

Timeline

Customer Service Representative

Encore Glass LLC

01.2023 - 06.2024

B Worker

ISA Corporation

12.2021 - 01.2023

Laborer

K&E Excavating

04.2021 - 11.2021

High School Diploma -

Sprague High School