Gaven Wood
North Logan,UT
Summary
I have had 7+ years experience in customer service. Creative writing is one of my passions. I have finished a rough draft for a book recently and look forward to editing it over the next few months. I work well with others and enjoy being a part of a team. I have developed technical design skills through my printing background, and I am self taught on a lot of the programs. I also have some freelance experience in technical writing. I am a fast learner, and will always go above the call of duty.
Overview
4
4
years of professional experience
Work History
Customer Service Lead/ Assistant Manager
AlphaGraphics
North Logan, United States
09.2018 - 05.2022
- Gained the respect of many customers, and in doing so earned more business from them.
- Managed more than 10 accounts daily for printing requests and payments.
- Greeted customers and listened closely to problems described to determine solutions.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Took cash and credit card payments via phone, in person and through email.
Door Salesman
Vantage Marketing
Long Island, New York
05.2018 - 08.2018
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Used scripts or persuasive sales techniques to convince clients in purchasing pest control services.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
Education
Bachelor of Arts - English - Creative Writing
BYU- Idaho
Rexburg, ID04.2017
Skills
- Creative Writing
- Excellent Production Skills
- Bilingual Spanish/English
- Reliable and Loyal
- Team Player
- Fast Learner
- Technical Design
- Freelance Technical Writing Jobs
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Customer Service Lead/ Assistant Manager
AlphaGraphics
09.2018 - 05.2022
Door Salesman
Vantage Marketing
05.2018 - 08.2018
Bachelor of Arts - English - Creative Writing
BYU- Idaho
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