Gavin Balistere
Boulder City,NV
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. A personable personality that helps avoid call escalations. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Realtor
Berkshire Hathaway Homeservices Nevada Properties
04.2023 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
Operations Manager, Customer Experience
Adrenaline Rush Slingshot
05.2022 - Current
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Supervised operations staff
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Developed and maintained relationships with external vendors and suppliers.
Automotive Detailer
Stephen Wade Toyota
09.2021 - 05.2022
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Washed, waxed, and buffed vehicle bodies for professional shine.
Athletic Official
Dixie State University Intramurals
08.2020 - 05.2022
- Navigated difficult situations using effective communication and explanation of game rules.
- Explained and taught regulations and rules to players and coaches.
- Promoted good sportsmanship among players.
- Communicated with fans, coaches, players, and other umpires.
Server
Movara Fitness Resort
04.2021 - 09.2021
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Lifeguard
Cowabunga Bay Water Park
05.2019 - 08.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
Customer service, cart attendant
Boulder Creek Golf Club
01.2019 - 08.2020
- Offered carts to patrons.
- Removed broken and unserviceable carts from inventory for repair.
- Collected carts left in parking areas and returned to retail stores.
- Cleared parking lot of litter and foreign debris.
CBS Sports Classic, T-Mobile
01.2016 - 01.2019
- Assisted game operations at, Arena
- Coaches vs Cancer December 2016,17,18,19
- Assisted game operations at MGM Grand Garden
- Las Vegas Aces
- Worked well in a team setting, providing support and guidance
Aces Basketball Kids Camp
Aces WNBA
06.2018 - 06.2018
- Coach at kids’ camp
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Facilitated group coaching sessions and provided individual coaching support.
Customer service
Dairy Queen
04.2018
- Food preparation, restaurant upkeep
- Collaborated with team members to quickly fill large orders and serve large parties
- Greeted customers promptly and took orders to keep flow of traffic moving
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness
Education
No Degree - Media Studies, Public Relations
Dixie State University
St. George, UTNo Degree - Real Estate
Real Estate Academy
Las Vegas10.2022
Ready Diploma -
Boulder City High School
Boulder City, NV05.2020
Skills
- Policy Enforcement
- Customer Service
- Coaching and Training
- Performance Tracking and Evaluations
- Customer Relationship Management (CRM) Software
- Client Relations and Retention
- Effective Workflow Management
- Operational Efficiency
Affiliations
The Mullin Group at Berkshire Hathaway Home Services
Timeline
Realtor
Berkshire Hathaway Homeservices Nevada Properties
04.2023 - Current
Operations Manager, Customer Experience
Adrenaline Rush Slingshot
05.2022 - Current
Automotive Detailer
Stephen Wade Toyota
09.2021 - 05.2022
Server
Movara Fitness Resort
04.2021 - 09.2021
Athletic Official
Dixie State University Intramurals
08.2020 - 05.2022
Lifeguard
Cowabunga Bay Water Park
05.2019 - 08.2020
Customer service, cart attendant
Boulder Creek Golf Club
01.2019 - 08.2020
Aces Basketball Kids Camp
Aces WNBA
06.2018 - 06.2018
Customer service
Dairy Queen
04.2018
CBS Sports Classic, T-Mobile
01.2016 - 01.2019
No Degree - Media Studies, Public Relations
Dixie State University
No Degree - Real Estate
Real Estate Academy
Ready Diploma -
Boulder City High School
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