Sasha D. Moreland
Las Vegas,NV
Summary
I possess a proven track record in delivering exceptional customer care and service, ensuring positive engagements with every individual. Actively seeking a dynamic leadership or teamwork role, Excelling in overcoming challenges and nurturing developmental outcomes. With a strong business approach is guided by a fusion of critical and strategic thinking skills, coupled with creative problem-solving to optimize tools and resources for maximum profit in a growing company. Proficient in sales, customer service, and Real Estate Sales/education, Fully dedicated to continuous learning, embodying a solution-driven work ethic. As a committed student, Implementing focus on growth is unwavering, implementing knowledgeable and action-driven approaches. Embracing relationships, possessing collaboration towards shared goals, emphasizing strong communication and listening skills to propel progress. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
18
18
years of professional experience
Work History
Real Estate Agent
Berkshire Hathaway HomeServices Nevada Properties
08.2018 - Current
- Educating, Guiding Facilitating the buying or selling process for clients/customers
- Market Analysis
- Sales
- Student of the market
- Customer & Client care as well as diligence given in every matter
- Seamless transaction flow
- Strong communicative as well as listening skill implemented
- Problem Solver, Solution and action driven
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Utilized advanced CRM tools to manage client interactions efficiently, ensuring timely follow-up and service delivery.
- Tailored communication style to meet diverse client needs, building trust and rapport.
- Increased client portfolio by strategically networking at industry events and maintaining strong relationships with existing clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Bartender/Server
Sophia's G.C.
04.2023 - 08.2023
- Drink preparation as well as serving, mixing and making beverages
- Cash handling, heavy customer service as well as customer care exuded
- Strong communicative & listening skill implemented
- Facilitating a respectful fun flowing bar area
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for Establishment with social relevancy and intentionality.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
Server/Bartender
HighScores Bar
01.2018 - 01.2020
- Food & drink preparation as well as serving, mixing and making beverages
- Cash handling, heavy customer service as well as customer care exuded
- Strong communicative & listening skill implemented
- Supported needs of 9 person wait staff who attended to specific needs of countless customers daily for establishment with social relevancy and intentionality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Cosmetologist
Doll House
01.2015 - 01.2018
- Managing customer's need & wants
- Maintain consistent flow of client base
- Cash handling, cleaning, appointment setting and follow up
- Heavy customer service exuded
- Strong communicative & listening skill implemented
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained client treatment records and designed long-term care programs for return customers.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Boosted salon revenue by introducing innovative hair coloring techniques that attracted diverse clientele.
- Developed new techniques to improve appearance of customer and provide different looks.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Maintained high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.
- Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.
- Enhanced client satisfaction with personalized skincare routines, leading to repeat business and referrals.
- Ensured compliance with all regulatory health and safety standards, preserving salon's reputation and client trust.
- Implemented environmentally friendly practices in salon operations, promoting sustainability and attracting eco-conscious clients.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
Stylist (Cosmetologist)
Canyon Falls Day Spa
01.2008 - 01.2015
- Managing customer's need & wants
- Maintain consistent flow of client base
- Cash handling, cleaning, appointment setting and follow up
- Heavy customer service exuded
- Strong communicative & listening skill implemented
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Increased client confidence by teaching them how to style their outfits appropriately for various situations.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Increased revenue through effective customer service and inventory management.
- Developed creative techniques to provide clients with latest hairstyles.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Stylist Assistant
Euphoria Day Spa Boca Park
01.2007 - 01.2010
- Managing the flow of clients needs, cleaning, appointment setting
- Customer Care exuded persistently
- Strong communicative & listening skill implemented
- Supported the head stylist in executing event-specific looks for weddings, proms, or other special occasions by providing expert assistance in garment selection and fitting.
- Enhanced client satisfaction by providing personalized styling suggestions based on individual preferences and needs.
- Facilitated successful collaboration between stylists by promptly addressing questions or concerns regarding specific garments or styling choices.
- Maintained an organized and efficient work environment by keeping inventory of styling tools, garments, and accessories up to date.
- Participated in weekly staff meetings focused on discussing emerging trends within the fashion industry staying informed about latest styles available.
- Contributed to a positive salon atmosphere by maintaining a professional demeanor and engaging with clients in friendly conversation.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Processed payments, entering sales in register for prompt customer service.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
- Distributed business cards outside of salon to generate new business.
Education
Bachelors - Psychology
Nevada State University
Henderson, NV12-2028
Some College (No Degree) - Pre Licensing
Berkshire Hathaway HomeServices Nevada Properties
Las VegasExpertise - Cosmetology
Cosmetology Institute
Las Vegas, NV01.2008
High School -
Desert Pines High School
Las Vegas, Nevada08.2006
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
References
Furnished upon request
Acknowledgementscommunityactivities
- Member of the Men and Divas of Tomorrow (youth organization founded by Alpha Phi Alpha)
- Black History Program (Desert Pines HS)
- Member of Zion United Methodist Church
- Church Fundraising/School Fundraising
- Participate in the Martin Luther King Parade (3 yrs)
- Outstanding leadership, teamwork nature.
- Outstanding customer service as well as organizational skills.
- Listening as well as communicative skills embraced with each transitioned environment.
Timeline
Bartender/Server
Sophia's G.C.
04.2023 - 08.2023
Real Estate Agent
Berkshire Hathaway HomeServices Nevada Properties
08.2018 - Current
Server/Bartender
HighScores Bar
01.2018 - 01.2020
Cosmetologist
Doll House
01.2015 - 01.2018
Stylist (Cosmetologist)
Canyon Falls Day Spa
01.2008 - 01.2015
Stylist Assistant
Euphoria Day Spa Boca Park
01.2007 - 01.2010
High School -
Desert Pines High School
Bachelors - Psychology
Nevada State University
Some College (No Degree) - Pre Licensing
Berkshire Hathaway HomeServices Nevada Properties
Expertise - Cosmetology
Cosmetology Institute
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