Gavin Ballew

Founded Mission Roofing in December 2023, overseeing sales, project management, administration, and recruiting/training. I have excelled in cFocused on customer service by tailoring solutions to meet individual customer needs. rooted in problem-solving. Helping a customer identify their problem, provide solution(s), and build their confidence to take action. I also enjoy scheduling projects and ensuring mCoordinated project schedules, ensuring crews had necessary resources for timely project completion.ing resourcefulness when last-minute changes or materials are needed to complete a project.

• Managed daily operations, overseeing project timelines and resource allocation.
• Cultivated client relationships, resulting in increased customer satisfaction and repeat business.
• Conducted training sessions for new sales reps, enhancing skill development and individual performance.
• Analyzed project budgets, identifying cost-saving opportunities while maintaining quality standards.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.

• Generated leads by door-to-door canvasing, networking, and seeking referral opportunities.
• Inspected hundreds of residential roofing properties and developed problem solving skills to provide solutions tailored to each customer's needs.
• Professional communication and customer service were essential for standing out amongst the competition.
• Managed sales pipeline using CRM tools to track leads, opportunities, and customer interactions efficiently.
• Became very comfortable estimating projects using various CRMs and presenting estimates to prospective clients.
• Supervised large and small roofing projects to ensure crews were maintaining safety standards, practicing proper roofing techniques, and supplying additional roofing material as needed.
• Closing projects and ensuring timely payouts to maintain company cash flow.