Gavin Batley
Chicago,IL
Summary
Results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Experience Specialist
Skydeck Chicago
08.2023 - 11.2023
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 30+ people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Host Coordinator
Lettuce Entertain You
02.2023 - 08.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Executive Account Manager
Four Seasons Marketing
04.2023 - 06.2023
- Responsible for sales and campaign management.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Facilitated business by implementing practical networking techniques.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Host
The Alinea Group
02.2023 - 03.2023
- Planning the evening prior to guest arrival and continuing to ensure a smooth operation as the evening continued.
- Answered customer questions about hours, seating, and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Relayed guest comments or suggestions to manager on duty for further action.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Medical Technician
Preston Place Suites - Assisted Living Facility
05.2021 - 12.2022
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
Lifeguard/Swim Instructor
Berlin Aquatic Center
09.2018 - 09.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
Education
Medical Technician -
Globe University Green Bay
Green Bay, WI08.2022
High school diploma -
Berlin High School
Berlin, WI05.2022
Skills
- Medical office experience
- Critical care experience
- Medical terminology
- Patient care
- Campaign Implementation
- Medical records
- Vital signs
- Sales expertise
- Training and development
- Technical proficiency
- Conflict resolution
- Task prioritization
Certification
- CPR Certification
- Food Handler Certification
Personal Information
Willing To Relocate: Anywhere
Publications
STDs: what teens can do to protect themselves, https://bhsrng.com/2286/news/stds-what-teens-can-do-to-protect-themselves/, 04/01/21
Covid vaccine coming to Berlin soon, https://bhsrng.com/1050/news/covid-vaccine-coming-to-berlin-soon/, 12/01/20
School advocates for suicide awareness, https://bhsrng.com/3468/news/school-advocates-for-suicide-awareness/, 09/01/21
Dating violence prominent issue amongst teens, https://bhsrng.com/1894/feature/dating-violence-prominent-issue-amongst-teens/, 02/01/21
Timeline
Experience Specialist
Skydeck Chicago
08.2023 - 11.2023
Executive Account Manager
Four Seasons Marketing
04.2023 - 06.2023
Host Coordinator
Lettuce Entertain You
02.2023 - 08.2023
Host
The Alinea Group
02.2023 - 03.2023
Medical Technician
Preston Place Suites - Assisted Living Facility
05.2021 - 12.2022
Lifeguard/Swim Instructor
Berlin Aquatic Center
09.2018 - 09.2021
Medical Technician -
Globe University Green Bay
High school diploma -
Berlin High School
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