Stacy Petersen
Norwalk,IA
Summary
Dedicated professional with 25 years of experience in customer service and communication, seeking a role as a Patient Relations Specialist. Proven skills in handling complaints, addressing customer inquiries, and providing professional, empathetic service. Strong background in effective communication and active listening, ensuring patient satisfaction and positive experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Experience Specialist
Unity Point Clinic
02.2025 - Current
- graciously assisting patients and referring physicians with scheduling imaging appointments, procedures, examinations, and treatments
- cultivating a friendly and engaging rapport with patients and physician in office
- greeting patients and visitors as they arrive at the office
- promptly answering and responding to phone calls, emails
- accurately entering patient profile information into the electronic medical record system
- verifying all necessary details and documentation are recorded before the scheduled appointment
- obtaining insurance authorization and billing information and accurately inputting the information into the electronic medical record system
- ensuring that all pertinent preparedness information is shared with the patient to prior to their upcoming appointment
- compiling all necessary documentation for the daily schedule of appointments including insurance cards, consent forms, and referral paperwork
- problem solving and professionally addressing questions as they arise
- protecting the privacy and security of patient information
Debt Collector
DLL Group
05.2024 - 12.2024
- Contact debtors to secure payments on overdue accounts and negotiate payment plans and settlements
- Document all communications and payment arrangements while adhering to relevant laws and regulations governing debt collection practices
- Employ effective communication and persuasion skills to encourage debtors to fulfill their obligations, ensuring excellent customer service and professionalism
Revenue Officer
Internal Revenue Service
08.2021 - 05.2024
- Negotiated payment plans and settlements with debtors, ensuring compliance with relevant debt collection laws and regulations
- Documented all communication and payment arrangements systematically to maintain accurate records and ensure continuity in debt collection processes
- Utilized effective communication and persuasion skills to encourage debtors to fulfill their obligations while providing exceptional customer service and maintaining professionalism
Collections Agent
Internal Revenue Service
03.2010 - 08.2021
- Negotiated payment plans and settlements with debtors, ensuring compliance with all relevant debt collection laws and regulations
- Utilized effective communication and persuasion skills to encourage timely fulfillment of financial obligations by debtors
- Maintained accurate documentation of all communications and payment arrangements while consistently delivering professional customer service
Education
High School Diploma - General Education
Norwalk High School
Norwalk, IA01-2000
Skills
- Processing payments
- Handling complaints and addressing Customer Inquiries
- Professional and Positive Customer Service
- Effective communication and active listening
- Articulate communication
- Exemplary interpersonal skills and professionalism to foster relationships with staff, patients, and referring
- Proficient computer skills
- Ability to manage multi-faceted tasks in a fast-paced environment
- Ability to meet deadlines and remain abreast of time sensitive obligations
- Exemplary problem-solving skills
- Familiarity with electronic medical record system and/or a demonstrated willingness to learn how to navigate this type of system
- Some familiarity with medical terminology and insurance codes
- Highly organized and attentive to details
- A genuine commitment to cultivating a positive patient experience and delivering high-quality care
- Ability to capably balance the needs of the organization, its clients, its employees, and the communities served
Certification
IRS Classroom Instructor Training Certification
Timeline
Experience Specialist
Unity Point Clinic
02.2025 - Current
Debt Collector
DLL Group
05.2024 - 12.2024
Revenue Officer
Internal Revenue Service
08.2021 - 05.2024
Collections Agent
Internal Revenue Service
03.2010 - 08.2021
IRS Classroom Instructor Training Certification
High School Diploma - General Education
Norwalk High School
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