GAVIN BUTEAUX
Baton Rouge,LA
Summary
Dynamic IT professional with a strong foundation in help desk support and extensive experience in hardware and troubleshooting. Progressed rapidly into engineering roles, gaining valuable insights by collaborating with seasoned engineers and mastering advanced operational strategies. Achieved CCNA certification to deepen networking expertise, effectively applying these skills to configure new and existing equipment, optimizing customer networks. Proven track record of delivering exceptional service across diverse sectors, including educational institutions, hospitals, and law firms. Currently pursuing CompTIA Security+ certification to enhance cybersecurity capabilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Engineer
Lockstep Technology Group
Baton Rouge, LA
04.2023 - Current
- Assisted in installation of new equipment and removal of outdated machinery.
- Maintained accurate documentation of all actions taken for client support and service delivery.
- Executed comprehensive clean-up and reorganization of racks requiring complete overhaul.
- Streamlined equipment management by tracking necessary items and removing obsolete ones.
- Streamlined school system management to enhance end user support for 1200 students and 100 teachers across multiple campuses.
- Operated within a plant environment and obtained TWIC certification.
Help Desk Support Specialist
Transformyx
Lousiana
08.2022 - 04.2023
- Enhanced customer satisfaction by promptly resolving technical issues and providing professional assistance.
- Collaborated with IT team members to develop comprehensive solutions for complex problems.
- Optimized workflow processes, resulting in faster ticket resolutions and increased productivity.
- Assessed client needs through active listening and asking probing questions, leading to accurate issue identification.
- Provided clear instructions to end-users, enabling them to resolve issues independently and reduce future help desk calls.
- Managed approximately 30 daily calls and resolved multiple tickets to maintain an organized board view.
Education
High School Diploma -
University View Academy
Baton Rouge, LA05-2022
Skills
- New Installations
- Service Ticket Tracking
- Technical Support
- Support End-Users
- Friendly and Patient
- Connect wise Knowledge
- Basic Switch Knowledge
- Properly Wire and Rack Equipment
- Customer Service
- Network configuration
- IP addressing and subnetting
- Layer-2/3 protocols
- Technical support
Certification
CCNA - Cisco Certified Network Associate
Timeline
Network Engineer
Lockstep Technology Group
04.2023 - Current
Help Desk Support Specialist
Transformyx
08.2022 - 04.2023
High School Diploma -
University View Academy