Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gavin Carvalho

Hillsboro

Summary

Results-oriented achiever with the proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance performance.

Overview

8
8
years of professional experience

Work History

Customer Service Advisor

Portland General Electric Co.
10.2024 - 05.2025
  • Responded to customer needs with exceptional customer service and problem-solving.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Implemented strategies to reduce average handling time without compromising on service quality.

Electric Meter Installer

Hawaiian Electric Co.
04.2022 - 08.2024
  • Conducted inspections of meters and meter sockets, identifying discrepancies and reporting any issues promptly.
  • Installed new electric meters, ensuring compliance with all safety standards.
  • Prioritized customer satisfaction by responding to inquiries and addressing concerns related to the electric meter or electric meter issues.
  • Maintained accurate records of all completed jobs, including meter readings, repairs, and customer interactions.

Host, Server, Shift Lead

Gyu-Kaku Japanese BBQ
10.2018 - 08.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Courtesy Clerk

Times Supermarket
06.2017 - 12.2017
  • Maintained cleanliness of store premises, ensuring an inviting shopping environment for customers.
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.

Education

James B. Castle High School
Kaneohe, HI
05-2018

Skills

  • Electrical installation
  • Customer service
  • Time management
  • Decision-making
  • Team motivation
  • Attention to detail

Timeline

Customer Service Advisor

Portland General Electric Co.
10.2024 - 05.2025

Electric Meter Installer

Hawaiian Electric Co.
04.2022 - 08.2024

Host, Server, Shift Lead

Gyu-Kaku Japanese BBQ
10.2018 - 08.2022

Courtesy Clerk

Times Supermarket
06.2017 - 12.2017

James B. Castle High School

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